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Monah LithnerMonah Lithner 

AVG android

Just run my avg anti-virus free app on my android phone. Samsung Galaxy S24 Ultra, afterwards there are tons of stuff missing in my phone.
AVG has deleted a lot of my photo album under my galleries app, for example all my printscreen are gone. This is a disaster, how can this be solved. Is it even possible to solve.
The clouds are update but that's goes automatically and syncing with the phone. So everything is gone.
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Monah, 

Thank you for reaching AVG Support channel. We are glad to help. You have already contacted us via social media and confirmed that you have lost data after using AVG Cleanup. 

We sincerely apologize for the distress caused by the deletion of your photos after using cleanup. We understand how valuable these memories are to you, and we empathize with your frustration.

Unfortunately, it is not possible to restore items that are deleted during the Cleaning process. We recommend using caution when using this feature and reviewing the items selected for deletion. 

While we understand that this may not resolve the immediate issue, we hope this help prevent similar incidents in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
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