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W. van der Hoek SNH-gen[TrJ]
Hi Avast,
Since this morning, I have getting the following AVG prompt when I want to enter the backend of my Wordpress website using Google using. Trojan Horse SNH-gen{TrJ]
This is the code: 0d189791746b/2024-07-14T06:00:43.661Z
How can I attach the screenprints, unfortunately in Dutch?
This is the message:
disconnected.
threat neutralized.
Since this morning, I have getting the following AVG prompt when I want to enter the backend of my Wordpress website using Google using. Trojan Horse SNH-gen{TrJ]
This is the code: 0d189791746b/2024-07-14T06:00:43.661Z
How can I attach the screenprints, unfortunately in Dutch?
This is the message:
disconnected.
threat neutralized.
You've reached the AVG community support forum.
We are sorry to hear that, you are unable to access the Wordpress website. Please make sure that your AVG Antivirus free or Internet Security application is updated to latest version. To do that follow the below article :
Updating AVG AntiVirus
May I know have, you tried to use the website in different browsers ? Could, you, please let us know is Wordpress a trusted website ? May I know from when did, you started to face the threat pop up issue ? Additionally, would you be so kind as to share us a few screenshots of the threat pop-ups you're referring to?
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot. Refer to the below article for detailed instructions to capture a screenshot:
https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Looking forward to hearing from you.
The AntiVirus is active and was updated already to version 240714-4
All browsers (Google Chrome, Firefox, Edge) have the same problem.
This morning I have contacted the helpdesk aslo and there is a case number: 21619709
The website is very trusted, it is mine. Wordfence is also active.
The problem started this morning.
They proceed with troubleshooting and made a case: number: 21619709 for future reference.
Thank you for sharing us the screenshots. We are sorry for the inconvenience caused. We see that you are getting blocked message from Avast program. As we provide support only for AVG products, kindly contact Avast support to resolve the issue.
To reach Avast support kindly use below link :
https://support.avast.com/en-us/