AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Thank you for contacting AVG Community Support.
I am sorry to know that you are having trouble with downloading file. I'll certainly check and help you out.
Could you please provide me with more details about the situation.
Are you trying to download files using AVG Secure Browser or other?
May I know in which device you are facing this issue PC or mobile?
Are you facing issue with YouTube only or alll websites?
Could you please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Thank you and keep us updated.
using lap top and downloading from you tube some open channel chanting or lecturing,havent tried other sites.this appears on attempt
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused.
Are you using free or paid version of AVG Secure Browser?
May I know from when do you have this issue?
Please try resetting the browser (https://support.avg.com/SupportArticleView?l=en&urlName=avg-reset-browser&q=resetting+browser) once and check on the issue.
Let us know the status of the issue.
its free AVG version,reset didn't help.still same message in downloads file wasn't available on site and video title followed by .txt extension.
It's noticed yesterday ,hasn't been downloading long time. Before download tab was green ,now its blue
thank you guys for your support
I would request, you to reinstall the AVG Secure browser and check, if the issue persits or not. To do that follow the below article :
Before reinstalling the application, please make sure to back up your browser passwords and bookmarks, so that, you don't lose any data. I hope this help you to resolve the issue. if you need anything else at all, feel free to message us at any time. I’d be happy to help.
Thank you and keep us updated
Done .Still same videos recogonized as .txt files
You've reached the AVG community support forum.
I am sorry to hear that you are facing this issue. We'll certainly look into it and help you. Please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!
You've reached the AVG community support forum.
I am sorry to hear that you are facing this issue. We'll certainly look into it and help you. Please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!