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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Thank you for contacting AVG Community Support.
We understand that you want to report false positive for your application.
A false positive is any clean file flagged as malicious. False positives may sometimes occur in any antivirus software because of new virus definitions being added to the application database.
AVG file whitelisting is a service provided mainly to software developers to reduce the risk of false positive detections.
If your website or app is incorrectly flagged as malicious, you can report this using the Report a suspected false positive webform (https://www.avg.com/en-ww/report-false-positive#pc).
Refer the following article to know more about AVG Threat Labs - File whitelisting: https://support.avg.com/SupportArticleView?l=en&urlName=avg-threat-lab-file-whitelist&q=false+postive&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-threat-lab-file-whitelist&q=false+postive&supportType=home)
When you submit application files to the AVG Threat Labs, a group of analysts review the software for malicious or unwanted activity. Applications that are both free from malware and meet our guidelines for application transparency can be whitelisted.
Thank you and keep us updated.
Hello Abdul,
Thank you for your detailed response. I appreciate the clarification regarding false positives. I will submit my application files to the AVG Threat Labs using the provided web form.
Thank you,
Joseph
Thank you for taking the time to write back to us.
I am happy to hear that I was able to assist you efficiently.
Customer feedback is always appreciated as it motivates us to continue improving our service.
Thank you for your understanding.