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Nav Caspar AVG cleaner deleted over 4000 images on my phone
I did not agree to those 4000 images being deleted. When I first used quick clean it said that approx 250 files would be deleted from my phone which I agreed to. Afterwards I noticed the folder containing those 4000 images straight up disappeared. I've tried several methods to retrieve them including checking my cloud storage and using apps for data recovery but none of them worked. I really would like to get those images back especially considering that I did not consent to them being erased. It almost feels like I was scammed as there was no clear indication that 4000 images would be deleted during the quick clean process.
Thank you for contacting AVG Community Support.
We are really sorry to know that you have lost photos while cleaning the mobile using AVG Cleaner. Please accept our sincere apologize for the inconvenience caused. We'll certainly check and help you out.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.