AVG Support Community
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AllAVG Gurus
These community experts are here to help
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
May I know how many device are you currently?
Please help us with a screenshot of the page where it does not show the device coount and help you further.
Here is the link which has the steps to take a screenshot :
https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Upon checking your screenshot, we see that you are facing the issue in mobile device.
We do have a specialized team who deals with mobile queries.
We found that you have already reached our mobile team under the case number 21778870. They will get back to you via email and help further regarding this issue.
We appreciate your patience and understanding.
Upon checking your case, we see our mobile team has sent a email requesting futher details regarding the issue.
Please check and revert back to the email for further help.
We appericate understanding.
Please check the email and revert to our team. kindly make a note of this case number -21778870
Meanwhile your patience and cooperation is very much appreciated.
Thank you for your understanding.
Thank you for writing back to us. We are sorry for the inconvenience caused. We see that your request for already escalated to concerned mobile support team. They will check and get back to you via email. We really appreciate your patience.
We can really understand your frustration. We are sorry to inform you that we do not have chat support option for AVG mobile products. Your request was already escalated with highest priority. They will check and get back to you as soon as possible.
Thank you for writing back to us. Your submission about AVG product issue were already reached our concerned team. You do not need to resubmit it again. Our AVG mobile support team will get back to you at earliest. Thank you for the understanding.
We can really understand your concern. As you wish to get refund for AVG order, we have escalated your refund request to concerned billing team. They will get back to you via email soon. We really appreciate your patience.