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Cornelius Brown IDP.Generic malware
I received an alert that a program on my computer was moved to quarantine for being infected with IDP.Generic malware. This is a trusted game file downloaded from the company platform. I tried uninstalling and reinstalling again but the same error happens. Could this be a false positive? Is it safe to create an exception?
Thank you for reaching AVG Support Community.
We are really sorry to know that AVG moved the trusted game file to quarantine stating malware. Please apologize for the inconvenience caused. We'll certainly check and help you.
We sincerely appreciate you for reinstalling the application and checked.
Could you please provide the screenshot of the AVG Threat pop-up which you receive while accessing the concerned game on your PC?
Open the threat pop-up > Click on "See details" > Take a screenshot and share it on this post.
For creating a screenshot, please refer to this article (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home).
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Please let us know the version of AVG Internet Security.
To check that Open AVG Internet Security > Menu > About.
If you confirm the app is safe, please remove the game from the 'Block apps (https://support.avg.com/SupportArticleView?l=en&urlname=Use-AVG-Antivirus-blocked-allowed-apps)' and add it to the allow apps.
Before that make sure to submit the false positive (https://www.avg.com/en-ww/report-false-positive#pc) form for analysis.
Once you submit a false-positive form, our AVG Threat detection team will analyze it and get back to you via email. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
Thanks for your understanding.