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Damian BDamian B 

AVG Video Downloader Extension missing from AVG Secure Browser

I had to reinstall AVG Secure Browser recently after resetting my laptop, and have discovered that the AVG Video Downloader is no longer available. It does not show up in secure://extensions using Developer Mode and is not available is the three dots menu in the top right. Does anyone know why this would be happening? Thanks in advance.
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Damian, 

We will help you to get AVG Video downloader option.

Could you please check the installed extension and reinstall Video Downloader? 

1. Open AVG Secure Browser > go to Menu (3 dots icon in the top right corner) > More tools > Extensions.
2. Enable Developer mode.
3. Re-enable Video Downloader 

If you did not see video dowloader in that page, please take screenshot and share it with us. Keep us updated.
Damian BDamian B
Hello,
I have tried to do so already, but have been unable to locate Video Downloader. I have also tried reinstalling my browser, but to no avail. Below is a screenshot of what my extensions page shows currently.
User-added image
Rakshith RajkumarRakshith Rajkumar (AVG)
Could you tell us from when you are facing this issue? 
Damian BDamian B
This happened about the time I posted it, around the start of April.
Dinesh KrishnanDinesh Krishnan (Foundever)
Please let us know the version of AVG Secure browser installed on your computer (Open AVG Secure browser - Menu (3 dots at top right corner) - Help - About)
 
Damian BDamian B
Current version of AVG Browser is 89.1.8900.92
Screenshot of version, if it helps.
User-added image
KarthikeyanKarthikeyan (Foundever) 
Thank you for the information. It is clear that you have the latest version of AVG Secure Browser installed on your computer. 

In this case, we request you to remove (https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-Secure-Browser&supportType=home) and reinstall (https://support.avg.com/SupportArticleView?l=en&urlName=Install-AVG-Secure-Browser&supportType=home) AVG Secure Browser on your computer and check if that fix the issue.

 
Damian BDamian B
I have reinstalled AVG Secure Browser multiple times, even reinstalling the installer itself, and this has not worked either. This honestly is quite confusing to me. I have reinstalled by resetting my browser data, too, but that too doesnt work.
Midhun AloorMidhun Aloor (Foundever)

Damian, please accept our sincere apologies for the inconvenience caused.

To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
Damian BDamian B
Hello,
I have finally found a solution to the problem!
I had to copy the extension from a seperate device that still had the extension, and load it on the extensions settings page. I was trying a similar fix, by simply copy pasting the file, but that hadnt worked (most likely because the browser didnt register it as installed and saw it as some random folder added to the extensions) so i assumed i couldnt just copy it from another device.
Sorry for all the trouble, thanks for helping,
Damian B.
Midhun AloorMidhun Aloor (Foundever)

Thank you for updating that status, Damian.

Glad to know that you were able to resolve the issue.
Feel free to contact us if you require any assistance from AVG in the future.
We'd be happy to help you. Have a great day. Stay safe!
Mike GrosdanisMike Grosdanis
I have the same problem. How do I do the same fix I have a second compoter that it is working on.
Mike GrosdanisMike Grosdanis
"I had to copy the extension from a seperate device that still had the extension, and load it on the extensions settings page."   How did you do this ??
 
Nisha SivakumarNisha Sivakumar (Avast)
Hello Mike,

We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.

Kindly click on "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.

Thank you for understanding.
 
James RodgersJames Rodgers
Im having the same problem. The video downloader quit working and finally I uninstalled the browser and reinstalled the new one but it doesnt have the video downloader. I dont have another copy to try and extract the extension from. Is there a way to just download the extension?
AvinashAvinash (Avast) 
Hello James. 
You can find answer to your question together with your other post here: https://support.avg.com/answers?id=9065p000000Q1fp
Please try to keep the whole conversation in one thread.
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