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Rob CasRob Cas 

AVG Internet Security Blocks Citrix Gateway VPN

Hi all,

I am having some issues to connect to my work VPN - Citrix Gateway VPN - while using AVG. . I have allowed my VPN in the option 'Blocked & Allowed apps' but nothing has changed and I am not be able to find other options to fix my issue. Could you please help me with this?

Thank you in advance,
Rob
Best Answer chosen by Rob Cas
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in identify the component, Rob.
We can try adding an application rule for the VPN, as mentioned in this article to check if it helps.
Also, ensure that the newly created packet rule is moved to the top of the list.
 

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Rob,

We're glad to look into this & help you.
Please let us know what happens while accessing Citrix Gateway VPN with AVG enabled. Do you receive any error message? 
If so, share us the screenshot of it for better clarity. 
Meanwhile, please disable AVG protection temprarily by following the steps in this article to check if AVG is causing the issue & let us know.
Rob CasRob Cas
Hi Dinesh,

thank you for your reply. I do not receive any error messages but when I start the VPN, I loose the connection to the wifi. This does not happen when I stop AVG to run on my laptop - by setting the protection of AVG off . Indeed, when AVG is off, I am able to work with the VPN on. Could you please help me with this?

Best,
Rob
Dinesh KrishnanDinesh Krishnan (Foundever)
Thank you for clarifying, Rob.
Please follow the steps mentioned below 'disable individual components' in the above provided article to identify the component that causes the issue & let us know.
Rob CasRob Cas
Hi Dinesh,

I have disabled the AVG's componets one by one and as I thought is the firewall of AVG that prevents me to work when I use the VPN. I have changed the Packet rules by setting 'Internet Out', 'Friends  In' and 'Deafult rule' to ALLOW but it did not chnage anything, I am still not able to launch the VPN without loosing my internet connection. Any suggestions?
Thank you.
Roberto
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in identify the component, Rob.
We can try adding an application rule for the VPN, as mentioned in this article to check if it helps.
Also, ensure that the newly created packet rule is moved to the top of the list.
 
This was selected as the best answer
Rob CasRob Cas
Thank you, I have followed the instruction of the article that you suggested. I have had to allow In and Out this exe file 'nsload.exe'.

Thanks again,
Rob
Dinesh KrishnanDinesh Krishnan (Foundever)
Glad to know that, Rob. Thank you for updating the status. Have a great day. Stay safe!
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