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Oto BackOto Back 

wrong payment

Hi, I have a problem, I made two payments, and in the first payment I indicated the wrong email. and the second payment is correct and I do not want to cancel it.
help to return the first incorrect payment
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Oto,

We're glad to help you with the info.
Upon checking our records, we see that you've raise a refund request & the concerned team has already initiated refund process for the license under your account.  
Also, an email confirming the same has been sent to you. It might have landed in your spam/junk folder.
Regarding the incorrect order, please revert to us via email with the requested info to locate it.
Oto BackOto Back
The fact is that at the first payment I indicated the wrong email address, to which I do not have access, and my avg program was not activated, of course. After that, I made the payment again, but with the correct email, to which I have access. AVG started working normally after the second payment.
First, I ask you to return the first payment please
Secondly - my avg suddenly became again as if I did not buy the license and did not activate it ...
I ask you to please solve my problem
Oto BackOto Back
This order:
(order # removed) no need to cancel
and no need to return money

This is the correct purchase number 2
And I need to return money from the first purchase with an incorrect mail to which I do not have access
Dinesh KrishnanDinesh Krishnan (Foundever)
We're glad to clarify this for you, Oto.
Initially, it isn't recommended to share the account/order info over this public post. Please revert to us via email with the requested info to locate the wrong order.
 
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Please write an email address where I can describe my problem in detail
Oto BackOto Back
This is an automatic reply - please do not reply to this mail.
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Oto, 

As this public post, we would not recommend you to share the personal information here. Please provide the incorrect email address used while replying to our email. We look forward for your response. 
Oto BackOto Back
I'm trying to write to you here noreply@help.avg.com
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give me your email address where I can write to you about the problem
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You ask me to write to you by email, but I can't figure out where to write to you
Oto BackOto Back
oc83@mail.ru write me a letter here so that I can reply to you. and report all the details of your problem
Oto BackOto Back
I am also trying to write to you here support@help.avg.com but my emails are coming back
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give me your email address where we can talk
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I also can't send you a payment screen
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Listen, I just need you to return me the first incorrect transfer of funds to the same outgoing account, and the second transfer remains to pay for the activation of AVG. the first (NOT CORRECT) transfer of funds was made on 13.04.2021 08:41, and the second (CORRECT) was transferred on 13.04.2021 09: 09 I would send screenshots, but on your site it is not possible to do this . Just return the first transfer, and leave the second one to pay for AVG activation
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Oto, 

We did not receive incorrect email used for AVG purchase. We have sent email to your email address. Please check and provide the incorrect email. Thank you. 
Oto BackOto Back
It seems that I managed to send you an email, but just in case I duplicate the message here

Hello customer support! So, the wrong email address was like this: (sdsdfsd@mail.ru) But when I made the purchase, I forgot that you will send the activation key to the mail, for this reason I paid a second time, but with the correct personal mail: (oc83@mail.ru) this one. Of course, I can't tell you exactly what the wrong email is right now, because I came up with it at random, it just doesn't exist. But I thought that the money still came in your account details and you will see it, so you can solve this problem easily.

As for the second - the correct payment with the specified mail (Oc83@mail.ru) I ask you to please return my rights to use the license, the license was paid again and correctly
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