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John Larsons jingermy.com
I have been using Chrome for a very long time. Suddenly, in the last 2 days, I kept getting an alert about a threat saying:
Threat secured
We've safely aborted connection on jingermy.com because it was infected with URL:Blacklist.
I have no idea what it is and I scanned my Windows 10 laptop daily and there has never been any threats or virus founded.
Does anyone know what's this all about?
Any comments/suggestions would be appreciated.
Thank you.
Threat secured
We've safely aborted connection on jingermy.com because it was infected with URL:Blacklist.
I have no idea what it is and I scanned my Windows 10 laptop daily and there has never been any threats or virus founded.
Does anyone know what's this all about?
Any comments/suggestions would be appreciated.
Thank you.
We are sorry to hear this.
We will help you to sort out the issue.
Please share us the screenshot of the threat message to investigate further.
For taking a screenshot, please refer this article: https://bit.ly/2Ui7B2L
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted
Thank you for your response. Attached are two screenshots. The notifcation came out almost every hour. I have already reset my Chrome browser settings, no change.
Thank you for sharing the screenshot.
Do you get this popup at random instances or when you visit a particular website on a specific browser?
Also please add that website under exceptions in AVG Internet Security program and check if it helps.
Thank you and please keep us informed.
Do you know anything about the website jingermy.com?
I didn't want to go there afraid it might infect my laptop.
So what's next?
Thank you.
Thank you for the information.
Did you try to access that website in different browser and check?
In order to analyze the website, we request you to submit the URL for analysis through this https://www.avg.com/false-positive-file-form website.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through update.
You will also get the status updated via email.
Thank you.
Thank you
We are sorry for the confusion. We have checked the screenshot. Let us try to update AVG Internet Security program and check whether you still get threat block message when you access the specific website.
Refer the following article to update AVG Internet Security program (https://support.avg.com/SupportArticleView?urlname=Update-AVG-Antivirus). Keep us updated. Thank you.
Thank you.
Thank you for letting us to know the status. Could you please click on "See details" option in the screenshot and take screenshot of enter threat detection message? So, we can check and confirm which program causing this issue.
Keep us updated. Thank you.
Thank you for the screenshot.
Could you please reset the Google chrome browser and restart the PC?
Refer the following article to know how to reset Google Chrome browser (https://support.avg.com/SupportArticleView?urlname=AVG-Reset-browser)
Please try the above steps and let us know if its working. Thank you.
Please accept our apologies for the inconvenience caused. We will help you to resolve the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
I am getting the same error. Do you have a fix for this?
We appreciate your efforts so far. We offered remote assistance to check if this pop up is appearing only when you use Chrome or on other web browsers too.
If it is on all web browsers, we have to collect some logs from your PC and escalate this to our senior technicians for analysis.
If it is only on chrome, the issue should have been caused by some malicious extention trying to communicate with this website. But since the issue persists even after resetting chrome to default settings, we would still like to collect necessary logs and escalate this to our senior technicians for analysis.
Hello Jason.
If you are a paid user, please write your own post so that we can get your account details and assist you further.
If you are using a free version of AVG AntiVirus, I would request you to share a screenshot of the threat detection pop up with 'See details' clicked and also provide all information that we requested above from John.
I think that has something to do with Google.com and not Chrome since it only appeared whenever I tried to google something. It doesn't come up in any of other websites I went to. I haven't changed any settings or added any extensions in Chrome for months now.
One thing I like to tell you though. A day ago, I signed up an account for Google Ads, that's when the threat appeared. Also after I signed up Google Ads, Chrome created a new profile under that Google account. I don't know if it's just co-incidence or Google Ads account is the culprit. And when I use Google.com with my new profile (Google Ads one), no threat appeared. They only appeared when I used my main Chrome account which I have used for years without any issues/
I also am trying to search using google chrome and getting the same error. I did a search on Mircofsoft edge and did not get the error. It only seems to be happening in Chrome.
Hello Guys,
I have the same, i can confirm, it's only on chrome browser and only when we search something on google or Bing as well.
@John, Can you tell me what extension do you have to check what we have in common, i m pretty sure that's come from there.
You will find mine attached.
I have AdBlock, LastPass and Video Downloader Pro. Those are the only 3 we both have. I don't think AdBlock and LastPass is the culprit as I have used them for years. I'll disable Downloader Pro to see if that helps. Will post the status later.
Also Google Doc Offline as well.
Thank you for your efforts. From the above discussion, it is clear that Google Chrome is causing this issue. Please check for any unwanted extension or application installed on your computer. If there is any please remove the same and check if that stops this threat detection popup from AVG.
I would also like to inform you that the threat popup indicates that AVG has safely aborted any connection between this website and your computer. So your computer is safe and protected.
To further stop this from happening, I request you to check for unwanted/recently added extensions on Google Chrome and check if that stops this threat detection popup from AVG.
Please keep us posted on this.
Here is the list of my extensions I have in common with @Thomas Dewez :
Video downloader pro
Keepa
Adblock plus
I have disabled keepa, but no changes... Now I'm trying with adblock disabled,
Hello John,
Perfect, i just remove video downloader pro and the pop up don't come up anymore.
Thanks
Don't need AVG Support :p
I do think video Downloader pro is the culprit as AdBlock and LastPass are definitely safe.
We'll see how it goes.
Thank you.
SOLUTION: If you have Video Downloader Pro installed as a Chrome extension remove deactivate it and you'll see the threat detection go away.
PS: This forum site constantly asks to set cookie preferences. Annoying as H! Fix it please. Thanks.
We will certainly investigate and resolve this as soon as possible.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
I'm sorry to know that, we will check and help you with this.
I request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
If you have any queries/issues related to AVG, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will certainly check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.