Hello Julie, Thank you for contacting AVG Community Support. We understand that you are being scammed by someone claiming to be from AVG. We'll certainly check and help you out. Could you please let us know if you were contacted by email or by call? Also, any screenshots that you can provide would be more than helpful. If you need assistance on how to take a screenshot, please take a look at this guide: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home) Awaiting for your response.
Thank you for contacting AVG Community Support.
We understand that you are being scammed by someone claiming to be from AVG.
We'll certainly check and help you out.
Could you please let us know if you were contacted by email or by call?
Also, any screenshots that you can provide would be more than helpful. If you need assistance on how to take a screenshot, please take a look at this guide: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.