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Vítězslav Herman Activation of licences
Hello.
I want to ask, you have changed the activation of the AVG products, so now I don't add the key on www.avg.com/activate, but only in a program, right?
I have additional questions, as I am a software seller, and I get some AVG codes to resell.
1) When I add the key in the product (for example AVG Internet Security).. I click on "Put the activation code" in the program, write the key.. then it writes me, that I can add the key for the product.
Even I didnt confirm this, the product is now written in my subscriptions (AVG Internet Security for 10 devices). So it means, the licence is from today activated?
2) As I check, I can use the code on other device, even it is activated on another device. Why is that possible? Is that, because the licence is for more devices (like 10) ? Or even if I have code for 1 device, its possible to add it in program on another PC? As I checked, that I sell a few codes and as I tried to check the codes now, I get an information, that I can add the licences on less then 365 days (its 1 year subscription) - means, the licences were activated by my clients, but it looked like I can add it on my PC.
May you please specify me this situations, so I can better understand, how subscription through licence code works?
I can send you the used codes and even screenshots, if I didn't explain my questions properly, so you might better answer.
Thanks. Vitek
I want to ask, you have changed the activation of the AVG products, so now I don't add the key on www.avg.com/activate, but only in a program, right?
I have additional questions, as I am a software seller, and I get some AVG codes to resell.
1) When I add the key in the product (for example AVG Internet Security).. I click on "Put the activation code" in the program, write the key.. then it writes me, that I can add the key for the product.
Even I didnt confirm this, the product is now written in my subscriptions (AVG Internet Security for 10 devices). So it means, the licence is from today activated?
2) As I check, I can use the code on other device, even it is activated on another device. Why is that possible? Is that, because the licence is for more devices (like 10) ? Or even if I have code for 1 device, its possible to add it in program on another PC? As I checked, that I sell a few codes and as I tried to check the codes now, I get an information, that I can add the licences on less then 365 days (its 1 year subscription) - means, the licences were activated by my clients, but it looked like I can add it on my PC.
May you please specify me this situations, so I can better understand, how subscription through licence code works?
I can send you the used codes and even screenshots, if I didn't explain my questions properly, so you might better answer.
Thanks. Vitek
Thank you for contacting AVG Community Forum. I see you are facing issues with activation or reseller code. I am sorry for the inconvenience. Regarding your concern, Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the issues with codes?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
sorry.. again questions..
1) before it was able to activate codes/or check its validity on www.avg.com/activate - after applying the code I choose product, platform and install. Now what I see, I add the key only in the product - thats correct?
2) When I add the code in product, it tells me to insert "name,surname,postcode, email". If I do it, the licence is activated and I get an activation confirmation on e-mail. If I cancel the activation, the code is still un-used. So if I purchase some codes to resell, I can test their validity in the program - correct?
3) I unfortunately cannot do the photo of it, but what I have checked, when I use a code on one account, I can add the code on another device, so it means, that for example if someone steals my database, he can use my key on his PC? or is it possible to somehow fix the licence to one account, so it cannot be transfered?
4) As I have checked, there exist for AVG internet Security codes for new subscriptions and extensions? As codes, which I get, offer only adding new licence, which can be paired with PC, but it wasnt able to extend the existing subscription of the same product.
I hope the questions are now well written, so you can answer without showing the screenshots.
Thanks, Vitek.
Thank you for the reply.
We understand that you wish to know about the reseller activation.
In order to register the reseller activation you will have to enter your code using this link: https://account.avg.com/-/#/subscription-activation/entry
The codes can be directly registered in the respective applications or through the website.
The reseller purchase cannot be used to renew a subscription, It will be activated as a new subscription.
Once you have registered the code with your AVG account, it cannot be moved to another account, unless you contact us and verify to change the email.
Also if you see any offers on existing subscription and purchase it, it will not automatically merge and extend existing subscription.
But if you contact us, we can help you with the merge into one and extend the validity.
If you have any other concerns, please feel free to write us back.
Thank you and keep us updated.
so I dont understand it much
(Image with activation code redacted)
like I have two accounts.
on one I have AVG internet security for 10 devices
on another account I have 2x avg internet security for 1 device.
The point is , if for example my supplier accidently send the codes to more customers, or I will be scammed, if the customer activates the code on his account.. if it will fit to his account, or someone can "re-use it". You write its not possible, but anyway I was able to add the licence on another PC.. so not sure, even you may see there, that its used on 2 devices from 1 device.. which is not logic. heh.
thanks for explanation .)
Thank you for writing back to us, Vítězslav.
First, we'd like to clarify that reseller/retail store bought and unregistered AVG subscriptions' validity cannot be checked from your end.
Second, please rest assured, when a reseller/retail store bought AVG subscription is registered with an AVG account, the one time registration key (you'd have received at the time of purchase) will expire and a new activation code will be generated.
As long as the newly generated activation code is not shared with anyone, no one will be able to use your subscription.
Third, upon checking the screenshot you've shared, we can see that you've initially activated your AVG Internet Security program using the activation code of your AVG Internet Security (Multi-Device) subscription. Then, you activated it again using the activation code of your 'AVG Internet Security for Windows' subscription.
Please be informed that you can use two different activation codes to activate AVG Internet Security. However, only one of them will stay active at a time. That's why, you're being offered an option to "Switch" the subscription.
In this case, we'd recommend that you reinstall and reactivate your AVG Internet Security, if you wish to continue using your AVG Internet Security (Multi-Device) subscription on it.
However, if you wish to use your 'AVG Internet Security for Windows' subscription on it, you only need to Sign out of your AVG Internet Security program.
Let us know if you have further queries.
probably just for test I would ask, if you can pair me the 2x AVG Internet Security for 1 year on email (Email address redacted) together.. so, it will be just one subscription for two years.
You said its possible, I just want to be sure, as this possibility I will offer to customers, when extending subscription.
This is not the same account, from which I write, so not sure, if I should write a ticket from the another e-mail.
thanks.
Also, please elaborate the possibility you're referring to and let us know whether you're a reseller.
Awaiting your response.
I just wanna see its possible - actually I would like to also ask, where should customer write, if he wants to pair it - if he has to make account on this forum, or he can write directly, which is probably easier I guess.
Means - if he buys a new licence from me and wants to extend his existing licence, where he should write in easiest way to ask for it.
As I have written, I am a reseller. I have e-shop.
Thank you for the response.
Suppose if a user has purchased multiple subscriptions for AVG and asked for a merger/extension, then please ask them to reach our live chat support.You can ask your customers to reach to our live chat support using the link https://support.avg.com/support_sales?l=en
Our live chat representatives will help them with their queries and provide with quick resolution.
Thank you for your understanding.