AVG has quarantined and setup.exe file IDP.Generic which I need for running sage software - I cannot restore this or extract so I have sent this for analysis - how long will this take and how will I know that something has been dnoe? I need this file for my payroll software to run
Hello Sally. We're here to help. If you believe AVG has falsely detected the sage setup.exe file as a threat, we'd request you to exclude from AVG scanning and report a false detection report. Click this link for steps to exclude a file from AVG scanning. Visit https://www.avg.com/en-ww/false-positive-file-form to submit the file for analysis.
If you are still getting threat detection popup from AVG for accessing sage application, please contact us through this https://support.avg.com/support_tech_chat? link. If you are using AVG Antivirus free version, please create your own post on community to get further assistance Thank you.
We're here to help.
If you believe AVG has falsely detected the sage setup.exe file as a threat, we'd request you to exclude from AVG scanning and report a false detection report.
Click this link for steps to exclude a file from AVG scanning.
Visit https://www.avg.com/en-ww/false-positive-file-form to submit the file for analysis.
If you are still getting threat detection popup from AVG for accessing sage application, please contact us through this https://support.avg.com/support_tech_chat? link.
If you are using AVG Antivirus free version, please create your own post on community to get further assistance
Thank you.