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Hayley Lane idp.alexa.53
Good day, when I am trying to update my Sage 50 software I am receiving the following message
setup.exe is being blocked because it is infected with IDP.Alexa.53 and also SA_20210CP1.exe because it was infected with IDP.Generic. I've seen this asked a few times, but have seen no resolution. Is this a real threat or is this something that I don't need to worry about?
setup.exe is being blocked because it is infected with IDP.Alexa.53 and also SA_20210CP1.exe because it was infected with IDP.Generic. I've seen this asked a few times, but have seen no resolution. Is this a real threat or is this something that I don't need to worry about?
We'll look into this & help you.
Please share us the screenshot of the threat pop-up you received from AVG, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Click on "See details" on the threat pop-up and then share us the screenshot.
Thanks in advance.
I get this error message along with one that says 'We've blocked setup.exe because it was infected with IDP.Alexa.53. I've called Sage and they state that the software is not infected and receommend that I turn off the anti virus until i download the most recent update... however I do not know how to turn off the antivirus software. Please offer some advice here. I've never been not able to update my software. Thank you
Sometimes, this might be a false positive. In this regard, we'd suggest you to submit a false positive request via this link. Once yu submit the request a group of analysts will review the file & whitelist it, if it is found to be safe or goes through the clean notes of AVG.
It isn't recommended to install the program without knowing the legitimacy.
Thank you for your understanding in advance!
It has gone now, because I moved it to quarantine.
We're here to help.
Could you share the screenshot of the threat secure message with the 'See Details'? If not, share the screenshot of your quarantine list.
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Are you experiencing the same issue as others on this thread? May I know which AVG product are you using?
We are glad to help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.