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Can XokinaCan Xokina 

Payment problem

Hello,
                                                                             
First installed AVG free and i got an option for a payed account.
                                                                              
i payed with iDeal, the amount has written at my bank, then there was an failure and i got no registration. Its also not visible in my account at AVG

Can you help me about it?

thanks
Can
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Can,

We're glad to look into this & help you.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.
 
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