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Thank you for contacting AVG Community Forum. I see you are facing issues with the error message "Move to Quarantine". I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows files are quarantined?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Thank you for the information. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection at your convenience by following these steps:
Visit the AVG Remote Support website. (https://support.avg.com/service_redemption?EntryId=1820242914&l=en)
Fill in the short form. Your Case number is available in the subject of this e-mail.
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.
Thanks and Keep us updated.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you.