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Holly HeathHolly Heath 

Lost Phone

How to use AVG locate, AVG lock, or AVG shout?
Best Answer chosen by Holly Heath
Sugavaneshwaran KrishnamenonSugavaneshwaran Krishnamenon (Foundever)
Hi Holly,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Could you let us know whether the lost phone is Android?
Also, let us know whether you had earlier configured the Anti-Theft feature in the AVG antivirus application installed on your phone.
Your information will be much helpful.
Thank you and keep us updated.
 

All Answers

Sugavaneshwaran KrishnamenonSugavaneshwaran Krishnamenon (Foundever)
Hi Holly,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Could you let us know whether the lost phone is Android?
Also, let us know whether you had earlier configured the Anti-Theft feature in the AVG antivirus application installed on your phone.
Your information will be much helpful.
Thank you and keep us updated.
 
This was selected as the best answer
Holly HeathHolly Heath
Yes it is an Android phone and yes I did do the anti-theft feature. My original start date for the phone Pro was 4/4/2016. I wrote done what I should if phone was ever lost:  "AVG Shout, AVG Locate, AVG Lock". None of those things worked when I went on your website tho.
Dinesh KrishnanDinesh Krishnan (Foundever)
Thank you for clarifying, Holly.
You'll be able to control a device remotely using AntiTheft as mentioned in this article. 
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