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Jeff Chandler MS Outlook 2010 no send/receive after AVG update Aug 31 2022
MS Outlook 2010 fails to send/receive after AVG updated on Aug 31 2022 AEST. (paid version)
If I disable AVG Outlook works.
Prior to AVG update Outlook worked fine.
Come on AVG, how come you break stuff with your upgrades?
If I disable AVG Outlook works.
Prior to AVG update Outlook worked fine.
Come on AVG, how come you break stuff with your upgrades?
We appreciate your efforts in working towards fixing the issue.
Please let us know the exact version installed on your computer (Open AVG program - Menu - About).
Meanwhile, please check if the port settings are configured properly on your AVG program by following the steps in this article (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-antivirus-email-protection&q=email&supportType=home).
Thank you and keep us updated.
We are sorry to know this.
We will check and help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Hello Sreenu Yadavalli
Answers to your questions:
AVG AntiVirus 22.8.3250 (build 22.8.7500.439)
WIndows 7 64bit
MS Outlook 2010
The link to the support article does not work: It says "Sorry, we're currently hard at work
improving our Support Center."
Please try to access the article from a different browser and then check if it helps.
Thank you and keep us informed.
Read instructions as per link to edit the email port settings and cahnged these.
IMAP ports 993,587,465
IMAP secure ports 993,587,465
Reboot and try email, still does not work.
Still need to turn off Email Sheild to get emails to work.
Also logging in to certain websites are being blocked by AVG which worked OK before this damned update. I needed to turn Web Sheild off to be able to log in to those sites.
This AVG update is causing me a lot of grief and it is not my fault. I did not change anything to cause this, AVG changed stuff and broke my system.
Thank you for contacting AVG Community Support.
We regret the inconvenience caused.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Yeah, not giving anyone remote control of my computer.
Please follow the below steps and then check if it helps:
Open AVG Internet Security, and navigate to -> Menu -> Settings -> Basic Protection -> Email Shield -> Untick the "Scan outbound emails (SMTP)" checkbox.
Thank you and keep us informed.
Menu -> Settings -> Basic Protection -> Email Shield -> Untick the "Scan outbound emails (SMTP)"
Was already unticked.
I don't see why this was suggested as the problem that the Outlook connection to email servers is being blocked by AVG.
We are really sorry for the inconvenience caused. We will check and help you to resolve it. We have already escalated this send/receive email issue to developers team. They are working on the process of fixing it. It will be fixed in the upcoming updates. Until then, you can disable email component and start using Outlook program. We really appreciate your patience.
This is a paid version I have and for now it does not do what I paid for.
So your developers need to fix this.
Can I expect the time it is not working to be added onto the end of my subscription? I paid for 3 years.
Is there someway I can roll back to the previous version so that I have full function of AVG again?
Web Sheild is also blocking lots of stuff including a normal internet search and log in of some web sites.
So I need to turn off Web Sheild to be able to perform work.
So most of AVG I paid for is not working as advertised.
Thank you for writing back to us. This is not an expected behaviour of AVG program which blockes the Internet.Also, we do not have option to go back to older version of AVG program. Let us try to reinstall AVG Internet Security once using AVG Clear tool and check it.
Refer the below link to reinstall AVG Internet Security using clear tool :
Uninstalling AVG Internet Security using clear tool
Installing AVG Internet Security
Activating AVG Internet Security
Please try the above steps and let us know the status. We look forward for your response.
Thank you Veeramani
Uninstalled as per link and via safe mode as recommended.
Reinstall AVG security and actived.
Seems the internet blocking problem has been fixed.
But the email problem remains and I need to have Email Sheild turned off to enable email function.
So what now?
We are glad that your AVG Internet Security issue has been resolved.
Regarding your email shield concern we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
I received the email and no, I am not giving AVG remote control of my PC.
The internet blocking problem has returned and email problem remains.
Pointless having AVG installed when I need to have most of AVG services turned off to be able to use my pc.
I don't have time to mess around with this anymore.
So I unstalled AVG and installed Bitdefender, guess what? everything works fine.
If you reconsider, please reinstall AVG & let us know to further investigate on this.
We'd like to clarify this for you.
Please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!
Hi Steven
Perhaps save yourself time and pain and just uninstall AVG and change to Bitdefender like I did.
AVG support was unable to solve the issue and on Sept 2 2002 stated:
"We have already escalated this send/receive email issue to developers team. They are working on the process of fixing it. It will be fixed in the upcoming updates."
So they admit they broke it and it needs fixing.
We apologize for the trouble caused.
As we said we are aware of this issue and its related to scanning of outgoing emails.
As a workaround you can disable the scanning.
We are assuring that we will release a fix as soon as possible.
We've sent you an email, kindly check and revert us.
Thank you for understanding.