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ShowAll Questionssorted byRecent Activity
Mark TashMark Tash 

Chase and PNC Bank

I am having an issue getting into a couple fop bank sites, when I turn off protection I can access, but when on I get errors. Is there somewhere I can exclude these websites from AVG
Best Answer chosen by Mark Tash
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Mark,

We're glad to look into this & help you.
Please let us know whether you experience this issue in a specific browser or irrespective of browsers.
Also, clarify whether you've disabled Web Shield in AVG program to fix the issue or the entire protection. 

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Mark,

We're glad to look into this & help you.
Please let us know whether you experience this issue in a specific browser or irrespective of browsers.
Also, clarify whether you've disabled Web Shield in AVG program to fix the issue or the entire protection. 
This was selected as the best answer
Roger DalbyRoger Dalby
Hi I have the same problem as Mark. Started today Nov 4th. Problem is irrespective of browser. When AVG is on, I get an error message saying that the Barclays Bank certificate is not valid., when I disable web shield, everything is fine. Please update me asap.
Chandra CombsChandra Combs
I'm having the same issue with banking websites and my health provider website. I keep having to disable AVG and then visit these websites. It's getting really annoying. I'm using Chrome, BTW. It says that the website is sending Chrome unrecognized signals (or something like that). Must be AVG sending those signals.
Chandra CombsChandra Combs
And, it also blocks my scanner. Starting to be more trouble than it's worth.
Delli GaneshDelli Ganesh (Foundever)
Hi, Roger.
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Delli GaneshDelli Ganesh (Foundever)
Hello Chandra,
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Mark TashMark Tash
I have tried to disable web shield, and it did not work to allow me to access the websites. It's only seems to happen to me at banks, have been able to get into Otero websites without an issue.
Lathika RavindraLathika Ravindra (Avast)
Thank you for writing us back, Mark.
We are sorry to know that. We'll check and help you out.
May I know how long you've been facing this issue? 
Also may I know whether the program is up to date?
Please repair the program using the below article and check if it helps.
(https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repairing+AVG+internet+security&supportType=home)
Thank you and keep us updated.
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