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Alison WildgooseAlison Wildgoose 

Login Error

Hi there, 

I'm trying to log into my AVG account - because I need new members of staff to download the antivirus protection onto their new PCs. 

However, everytime I try to log in to my account it says "Oops, something went wrong! An error occurred and your request couldn't be completed. Please try again." 

Please can this be looked into, or please can you advise how I can access my account? 

Thank you, 
Alison
Lathika RavindraLathika Ravindra (Avast)
Hello Alison,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
May I know whether you are trying to login through AVG program or by AVG website?
Awaiting your response.
 
Alison WildgooseAlison Wildgoose
Hi Lathika, 

Thanks for your quick reply - I'm trying to log in via the AVG website - this link in particular: 

AVG Account
https://my.avg.com

Here is the error message I see.  I tried on a different browser (Chrome/Safari) and the same thing happened (I'm on a Macbook Pro) - I then tried another time and clicked the "forgotten password" link hoping this would work, but the same error message appeared when I clicked that. Please let me know if I can provide further info and thanks for the help! Best, Alison

Screenshot of error message
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in working towards fixing the issue, Alison.
Upon checking, it seems that there are few issues with our account server. Please accept our apologies for the inconvenience.
However, you'll still be able to install, activate AVG by following the steps in this article. 
Since, it isn't recommended to share the activation code over this public post, we've sent it to you via email.
You can share this article, code with your staffs & ask them to install AVG on their devices.
For further queries, feel free to write back to us.
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