AVG Support Community
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Could you please provide us the screenshot by expanding the "See details" of the pop up? so that we can check and assist you accordingly.
Please follow the below article to take the screenshot
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
All Answers
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Could you please provide us the screenshot by expanding the "See details" of the pop up? so that we can check and assist you accordingly.
Please follow the below article to take the screenshot
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
This could be a false detection. If you think the same then please submit a false positive report. Our concerned team will analyze the report and whitelist it within 24 hours if the detection is harmless.
Kindly use the below link to report a false positive.
https://www.avg.com/false-positive-file-form
Thank you for understanding.
Do you see the sceenshot I provided?
This could be a false detection. If you think the same then please submit a false positive report. Our concerned team will analyze the report and whitelist it within 24 hours if the detection is harmless.
Kindly use the below link to report a false positive.
https://www.avg.com/false-positive-file-form
Thank you for understanding.
Thank you for replying.
I apolgize for the trouble caused.
Could you please try in a different browser?
If issue persists, please let us know.
We will certainly help you out.
Thank you and keep us updated.
With another browser I succeeded in sending the false postive report.
I could ignore the AGV message Blacklist by trying to download e program, by downloading the program with an other browser. So, my problems have been solved. Thank you very much!
You are most welcome. We are glad that your issue has been resolved.
If you need any further assistance, please feel free to contact us. We are always happy to help you.
Have a nice day.