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Winows 7 Professional
MacBook Pro (Catalina)
All Answers
We're glad to look into this & help you.
Please let us know the operating system & version of AVG that is installed on your computer.
To check the version of AVG, you can : Go to control panel - Programs - Programs & features - version would be listed beside AVG.
Winows 7 Professional
MacBook Pro (Catalina)
Thank you for writing back to us, Stephen.
Firstly, could you specify whether you're facing this issue on both your Windows and Mac devices?
Secondly, please specify the service pack version of your Windows 7 operating system.
Thirdly, let's temporarily disable the individual shields/components of your AVG Internet Security one by one and narrow down which shield/component is causing the issue.
Refer to this article for detailed instructions to temporarily disable the individual shields/components of your AVG Internet Security.
Keep us updated.
Edition Windows 11 Home
Version 23H2
Installed on 5/18/2023
OS build 22631.4169
Experience Windows Feature Experience Pack 1000.22700.1034.0
I can't quite replicate the issue. When I turned off the AVG I had access to the printer. The access to the printer remained for some time, until I went away on a trip. When I returned it was back offline. I wasn't able to go through the steps because I accidentally disabled the main AVG again.
Is this the only way to isolate the problem? It may take a long time. Please don't close the ticket.