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David StutsmanDavid Stutsman 

Win64:EVO-gen[susp]

I received a notice when trying to start my TOR Browser.
Threat Secured
We've secured firefoc.exe[6648] because it was infected with Win64:Evo-gen[susp]
detected by anti-exploit shield

Has anyone else had this issue?  How do I fix it?  
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello David, 

We will check and help you to resolve it. Could you please share us the screenshot of the threat detection pop-up?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
David StutsmanDavid Stutsman
Screenshot of AVG threat popup
David StutsmanDavid Stutsman
Popup shot of threat detection
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello David, 

Thank you for sharing us the screenshot. Could you please confirm whether you are getting this error code only when you open Firefox or all browsers?

Kindly reset the Browsers once and check the status. We look forward for your rresponse. 
David StutsmanDavid Stutsman
I only get this when I try to use my Tor Browser.  Edge works but the firefox browser within Tor does not work.  I redownloaded and installed the latest Tor Browser Win64 11.0.14.   But it still doesn't work.  
Dinesh KrishnanDinesh Krishnan (Foundever)
Thank you for clarifying, David.
Please try to restore/add the file to exception from quarantine & let us know if it helps.
David StutsmanDavid Stutsman
That worked to get it back and working again.  But was it truly infected?  Or was it a false positive?  
Sreenu YadavalliSreenu Yadavalli (Avast)
Thank you for writing back to us, David.
We are glad to know that your issue has been resolved.
You can be rest assured that it is just a false positive file.
Thank you and please let us know for further queries.
 
David StutsmanDavid Stutsman
It is doing it again!  I need an answer of exactly how I can prevent this from happening.  
Please send me detailed instructions on how to keep AVG Internet Security from blocking Firefox.exe in my Tor Browser.  This is really annoying the hell out of me.  Firefox.exe being quarantined again.
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello David, 

We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.
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