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Diane Palianto Are these scam emails??
I received this invoice that they say has been paid and I did not order anything. Is this a scam directed to me yet naming your company as the sender? Please advise ASAP and if it is a scam, let me know who to forward this to so they can investigate. Thank you for your attention in this matter. See below
DIANE PALIANTO
DIANE PALIANTO
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Thank you for contacting AVG Support Community.
This isn't the experience we want you to have. We'd like to clarify this to you that the charge doesn't seem to be related to AVG.
We are escalating this case to our higher level and they will get back to you via email.
Thank you for your understanding.
Has anyone reached back out to you about this? Today (July 26th) I received a similar email with an invoice for over $300.
We're glad to look into this & help you.
Please write back to us in your own post to proceed further.
Thank you in advance!
1. Why is there a PDF attachment? Nobody attaches a PDF of the email they're sending,because it's expensive and redundant. It likely co tains an exploit.
2. Contains a "click to print" button? No, thank you.
3. Doesn't Indictate netgos of payment being billed.
4. I received 3 identical emails, which is what actually caught my attention.
5. I have never used AVG products, nor has anyone in my family.
6. The hyperlinks are legitimate, but only go to general pages, not directly to account inormation, which drives the reader to...
7. The phone number that is not a typical toll-free USA number and is a Virginia area code. AVG doesn't have an office in Virginia.
8. AVG doesn't have the product listed in the email, nor does it have products in that price range. People also assume an obscure price tag is legitimate, rather than one that is precisely rounded to $350 or $380.
In short, DO NOT call that number. You should see that your accounts have not been debited for the quoted amount. Overall, this is a pretty good phishing email, except for the two extra copies. I give it a B or B- grade.
9. They DO mention "checking account", but no financial I stitution nor ending account numbers are included. One or the other are generally included to help customers know which account to examine.
10. Customer name is not included.
Here's details from my email:
07/27/2022
Services$384.57
AVG® Professional Dynamic Protection - 2 Years
1 X $384.57
Balance due$384.57
Transaction Id: B9GVQ4OMEHMSZJHY79
Amount of $384.57 has been processed Successfully on your Cheking account.
If you have any questions call our support hotline at (804) 445-2126 with your Invoice Number.
Product Key: 4U5LS-MGIFJ-RHJHK-####
2 year(s) protection for unlimited device(s) and 500GB storage
Supports Microsoft® Windows®, Mac OS®, iOS®, Android™
Thank you for reporting it to us.
We've become aware of an email scam campaign purporting to be from our sales team. The emails claim that the recipient’s subscription has been renewed for some amount. The fake invoice contains a US phone number and encourages the recipient to call with “any Queries or Question as such.”
This appears to be a phishing attempt of this kind. The sender is using a fake AVG email receipt that did not come from our system. Please note that emails from AVG will only be from an AVG domain like avast.com (or) avg.com.
We would suggest you to block the sender, report it as spam, and do not click on any links provided in the email.
You may find this article helpful
Recognizing genuine AVG Support and avoiding scams
We hope this helps and clears the situation. Please let us know if you have any questions or concerns. We're here to help at all times, Stay safe!
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