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Michael StaffordMichael Stafford 

avg blocking outlook 365 after windows update

It appears thar after a Windows 11 update today (08/22/2022) AVG is blocking Outlook from sending/receiving email. If I turn off AVG Email protection I can send receive as normal. (pop and smtp. imap to gmail still seemd to have an issue) When I turn it back on I can't. Is this a known issue? I've checked email using a different app/machine and it can send receive without error. 
Samuel ManiSamuel Mani (Avast)
Hello Michael,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Please refer the below article and repair AVG Internet Security and check the status.
https://support.avg.com/SupportArticleView?l=en&urlname=Repair-AVG-Antivirus (https://support.avg.com/SupportArticleView?l=en&urlname=Repair-AVG-Antivirus)
Thank you and keep us updated.
Michael StaffordMichael Stafford
I tried this, but I an still not able to receive email while the AVG email shield is active.
This is the error: 
============================
Task 'xx@xxxxxxx.com - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
============================
If I disable the email shield I am able to  receive pop mail. imap on gmail through outlook gives this error:
============================
Task 'Synchronizing subscribed folders for xxxxxx@gmail.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for xxxxxx@gmail.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
============================
It was working yesterday morning before a Windows update. AVG may have been updated at the same timee. I'm not 100% on that. This machine has Windows 10 not Windows 11 as previously stated. 
Windows 10 Home (21H1)
Michael StaffordMichael Stafford
This is actually only related to receiving emails. Sending appears to be working looking at the Outlook error log. Sending completes successfully on all accounts, but it can't receive emails on any of them unless AVG email shield is disabled.
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in working towards fixing the issue, Michael. 
Please follow the steps in this article to ensure that the required settings are configured correctly in your AVG program & let us know the outcome.
Michael StaffordMichael Stafford
I can't get to that link. It takes me to a page that says. We'll be right back"
Midhun AloorMidhun Aloor (Foundever)

Please accept our apologies, Michael.

We request you to try accessing the article link using an alternate web browser & check the status.
Also, refer to this article & check if your AVG Internet Security has received any program updates.
Keep us updated.
Michael StaffordMichael Stafford
OK, I opened the first link in Chrome. The server ports were configured correctly (pop secure 995)
Midhun AloorMidhun Aloor (Foundever)

Thank you for updating the status, Michael.

Were you able to receive emails using Outlook after configuring the SMTP settings?
Also, did you check if your AVG Internet Security program received any program updates?
Awaiting your response.
Michael StaffordMichael Stafford
Well, I updated AVG but when I restarted the PC I couldn't login to my Windows Profile. Windows created a new one, and now I'm trying to re-setup everything. I don;t know if this was AVG that caused this, but beware if you are having issues like I am.
Michael StaffordMichael Stafford
but no I still cannot receive emails unless AVG email shield is turned off
Michael StaffordMichael Stafford
acutally now, I've restarted the computer again and my Windows account is back. turned AVG email sheild on and still can't receive email
Midhun AloorMidhun Aloor (Foundever)

Thank you for writing back to us, Michael.

Firstly, we'd like to inform you that AVG will not cause any Windows login issues.
To further investigate the email shield issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
Michael StaffordMichael Stafford
yeah, that was weird. I've never encountered the disappearing/re-appearing Windows Account. Thanks for sending the link. I'll get with them to help resolve the issue.
Midhun AloorMidhun Aloor (Foundever)

You're welcome, Michael.

Feel free to contact our additional support team at your convenience.
They're available 24/7. They'd be happy to help you. Have a great day!
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