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Andrew VitaAndrew Vita 

Trojan virus detected after factory reset (Android)

I tried multiple factory reset but it looks like a trojan keeps showing app here: com.silead.fingerprint trojan.LNK.gamaredon.GEN.
How can this issue can be solved?
Thanks in advance for tour suggestions
 
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Hello Andrew,
You've reached the AVG community support forum.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest. Please make a note of this new case number -22065136 . Meanwhile your patience and cooperation is very much appreciated.

Thank you for your understanding.
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