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Samuel WilliamsSamuel Williams 

Refund taken back out of my bank account

Why is it that I get a refund for an automatic renewal of a subscription and then minutes later that amount is taken back out of my account but can’t chat to a support person because my subscription is cancelled as far as my account is concerned. 
Rahees AhamedRahees Ahamed (Foundever)
Hello Samuel,
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
john smithjohn smith
It seems the refund was processed but the subscription charge reappeared due to a system glitch or payment delay. Support access might be restricted because your subscription was canceled. Check your bank statements and any emails from the provider. Try contacting support through email or social media, and if unresolved, consider disputing the charge with your bank.
Arunchunarajan KulothunganArunchunarajan Kulothungan (Foundever)
Hello John,
We appreciate your suggestion, If you have any concerns regarding AVG, 
please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
 
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