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Stephen Nicholls Yesterday I was offered a back-up security to protect my identity. I accepted the free trial with my
Yesterday you offered me the back-up security to prevent indentity theft with a free trial, and I sent you my babk details (Halifax). Have you received them? Halifax security has queried my November subscription - have you received my details?
Hello Stephen,
You've reached the AVG community support forum.
Upon your account unfortunately, I am unable to locate the AVG Secure Identity trial version. If you wish to purchase AVG Secure Identity you contact our sales team directly. Please visit this link (https://support.avg.com/support_sales?l=en) to contact our sales team via live chat.
Thank you for understanding in advance!
I've tried the first site you write in your answer, but this only brought me back to all the sites I have already tried and used. I've now tried the second site and have come baxck to you. I am going round in circles. All I need to know is has my trial offer with all my bank details (queried by Halifax) been received. I do not want to be a victim of a scam. Someone from the correct department can contact me and say/write 'Yes, we have received then', 'no, we have not received them'. I have had this problem befrore. S. Nicholls
Thank you for writing back to us. We are sorry for the delay. We will check and help you to clarify it. On checking our record, we did not see any trial subscription activated under your account. Also, we did not find any information received from you. Could you please let us know to which email address have you sent the details? If you have any ticket number, please do let us know. We look forward for your response.
'Your identity is at risk' and the 'dark internet' was also mentioned, so I responded accordingly. I was offered a free 60-day trial beginning on 22 November with seven days' notice. Is this official?
Stephen Nicholls
We are really sorry to know that AVG offering for trial subscription.
Please apologize for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.