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Bilal Bahadır ÇAKIRBilal Bahadır ÇAKIR 

Request for Refund or Account Access

Dear AVG Support Team,

I hope this message finds you well. I downloaded the free trial version of AVG Secure VPN - for PC and ended my subscription before the two-month trial period expired. However, I noticed that a charge has been deducted from my account today.

When I tried to access my account on AVG's website to check this, I realized that I accidentally registered with the wrong email address: "(email address removed)." The correct email address I intended to use is "(email address removed)."which has two 'k's. Unfortunately, I cannot access my account due to this mistake.

I kindly request a refund and the cancellation of my subscription. If this is not possible, I would appreciate it if you could link my account to the correct email address, "(email address removed)."so that I can use the product I have paid for.

Thank you for your assistance.

Best regards,
[Bilal Bahadır Çakır]

Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Hello Bilal,
You've reached the AVG community support forum.
I am sorry to hear that you have registered your subscription under incorrect email address. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding. 
 
Graham WaltersGraham Walters
I need to speak to somebody as I am moving to another area and wish to cancel my present order until I am rehoused but at 74 years of age find it very difficult to find my way around your site and can't talk to anyone about my predicament please help me my mobile is 0*************3 thanks Graham
Graham WaltersGraham Walters
See what I mean no answer 
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Graham,

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you would like to cancel AVG subscription. We are glad to help you.

Refer the below article to know how to cancel AVG subscription :

Canceling an AVG subscription - FAQs

You can also contact our billing team using below phone numbers to cancel the subscription. 

United States: +1844 259 8811
Great Britain: +4480 006 68173
Australia: +6118 0042 9319

If you need any further help, please do let us know. 
Bilal Bahadır ÇAKIRBilal Bahadır ÇAKIR
I would like to extend my sincere thanks to you and the team for resolving my issue. I really appreciate the support provided. 
Arunchunarajan KulothunganArunchunarajan Kulothungan (Foundever)
Thank you for taking out your valuable time to share the acknowledgement.
Customer feedback is always appreciated as it motivates us to continue improving our service.
Please feel free to contact us again if you need anything else.
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