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lisa davieslisa davies 

AVG vpn

anybody else having problems with the vpn ever since a recent update ive been unable to surf the web while its turned on because its really slow and it keeps disconnecting and reconnecting its driving me crazy
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Lisa, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to browse  when AVG Secure VPN ON. We will check and help you to resolve it. 

Please provide the following information to help you better :

1. Are you unable to access all websites (or) only specific site which you are unable to access?
2. Have you tried to change the location in AVG Secure VPN and check it?
3. Let us know your exact current location from where you are trying to use AVG Secure VPN. 
4. Confirm the operating system installed in your device. 

We look forward for your response. 
lisa davieslisa davies
1 it's pretty much every site I visit 

2 I've changed the location and still the same issue 

3 I am trying to connect from Cardiff Wales

4 I have windows 11 home os
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Lisa,
I am sorry to hear that you are facing this issue. I would request you to change the protocol to Mimic or OpenVPN – you can find that option in the App Settings :
  • Windows: ☰ Menu ▸ Settings
Then turn on the VPN and access the websites then check, if the issue persist or not. If it does, I would request you to repair the application by following the below instructions :

1. Press the windows key and R key at the same time (Windows key + R ).
2. You will get a small "Run" box on your bottom of the screen.
3. In the search bar type "appwiz.cpl",then click on Ok.
4. You will get the uninstall or change a program page.
5. On the list please search for the product name (AVG Secure VPN) and click on it once, then right click on it.
6. You will get two options and choose only uninstall.
7. In the next page you will see many options and you must click "Repair".
8. After the repair is 100% ,click on done and restart your computer.

Even after repairing the application, if the issue persist, please reinstall the application by following the below article : I hope this helps resolve your issue! If you’re still having any trouble, or have any questions, feel free to message me. I’d be happy to help.

Thank you for your understanding. 
lisa davieslisa davies
ive done all that and i still have issues
Rahees AhamedRahees Ahamed (Foundever)
Thank you for writing us back Lisa,
We have sent an email to your email address offering additional help please check the email and revert us back for further help.

 
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