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Hans Knoesen AVG Ultimate (Multi-Device) Subscription
I recently bought the AVG Ultimate (Multi-Device) product.
On my laptop (Windows 10), it shows on the Subscription page: https://subscriptions.avg.com/#/
but does not appear on the Family page https://family.avg.com/#/
Error message: You don't have any subscriptions to share
Family members get the invite, but when they try to activate, they get the following message on this page: https://family.avg.com/#/
You don't have any shared subscriptions.
Please advise.
Thank you for contacting AVG community Forum.
We understand that you are having trouble inviting family members using AVG Ultimate (Multi-Device).
We are really sorry to know this. We'll certainly check and help you out.
We would like to inform that Family Sharing is currently only available for the following subscriptions and devices:
-AVG Internet Security (Multi-Device): Family Sharing is available on Windows only.
-AVG TuneUp (Multi-Device): Family Sharing is available on Windows only.
We plan to allow Family Sharing for more AVG subscriptions in the future.
If you wish to share you AVG Ultimate (Multi-Device).to your family member, please share them your activation code to activate it on their device.
Here is an article to locate the activation code: https://support.avg.com/SupportArticleView?l=en&urlname=retrieve-avg-account-activation-code#:~:text=Retrieve%20your%20activation%20code&text=https%3A%2F%2Fid.avg.com,use%20it%20on%20another%20device. (https://support.avg.com/SupportArticleView?l=en&urlname=retrieve-avg-account-activation-code#:~:text=Retrieve%20your%20activation%20code&text=https%3A%2F%2Fid.avg.com,use%20it%20on%20another%20device.)
Thank you and keep us updated.
Thank you for your response, but it almost seems computer generated as it does not address the issue in my message.
The add for AVG multi device makes it clear that the licence is valid for android and windows, amongst others. We are all using android phones and windows laptops.
I did share the code, but the user's system does not accept it. The error is in my original message.
I am sorry to hear that there was a error on your original message. I have sent you the email regarding this issue. Please check for the email and get back to us.
Thank you for your understanding.