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Colin Barber cancelled subscriptions & refund
I received an email from Veeramani Sivakumar concerning my request # 22165524. My cancellations of my 4 AVG products was acknowledged. I replied to this email at support@help.avg.com because it didn't say no reply. However, once again it said my email was NOT delivered. I am getting extremely frustrated. I said in my reply "That means that I will receive a FULL REFUND of $ 59.93 charged to my credit card for AVG Driver Updater as I cancelled it "within 30 days of payment, you're entitled to a full refund." which is your company policy.
You've reached the AVG community support forum.
I am sorry to hear that you were unable to reply back to our team via email. I understand that you wish for the refund. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
All Answers
You've reached the AVG community support forum.
I am sorry to hear that you were unable to reply back to our team via email. I understand that you wish for the refund. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Colin
Please accept our sincere apologize for the inconvenience caused. We will certainly look and help you out.
Since the email is undeliverable, we've sent you an another email asking the same info for verification to proceed refund.
Please share the required info and we will definately process the refund from our end.
We appreciate your patience and understanding in this regard.
Colin
We are sorry for the delay. We can understand your frustration. We acknowledge your refund request and your account got verified. We have initiated refund for AVG Driver updater subscription. We have sent confirmation email regarding refund. Kindly check it. If you have any concern, please do let us know. We look forward for your response.
Colin
Its our pleasure to help you. If you need any further help with AVG, feel free to contact us at anytime. Have a great day!