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Ozgur karaOzgur kara 

VPN prevents not files copying and outlook program

hi,
AVG VPN prevents me from copying files to the network and prevents the outlook program
NAS File copy error 0x8007003b.
Outlook mail does not send or receive.
Best Answer chosen by Ozgur kara
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Hello Ozgur,
You've reached the AVG community support forum.
I am really sorry to know that you are unable to send or receive emails via Outlook. We'll certainly check and help you out. When connected to AVG Secure VPN, you may experience problems while trying to send emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). This article contains instructions to solve such issues: 

Please follow the below instructions & check if the issue persists:

Open AVG Internet Security > Click on Menu > Settings > Basic Protection > Email Shield > Untick/disable the "Scan outbound emails (SMTP)" checkbox. Once you've performed the above actions, please restart your computer once & check for the issue. If the issue persists, please follow the below article: Note: AVG Secure VPN has no impact on email behavior if you access your web based email account via an internet browser. If you are still facing the issue, please let me know. 

Thank you and keep us updated.
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