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Kerim UmurKerim Umur 

I paid for the year. but the service did not activate yet.

Hello. This is Sunday. I paid for the year service, restarted the computer but the service did not activate. Still the virus keeps jumping on the screen . When I scan for the virus, the app asks to pay. I paid once, common.
Thanks
Krishna JayathilakKrishna Jayathilak (Foundever)
Hello Kerim,
Thank you for contacting AVG Community Support.
We understand that you have paid for a year subscription and did not activate and the virus keep jumping on the screen.
We are really sorry to know this. We'll certainly check and help you out.
In order to activate your subscription, we request you to follow the steps from the article below: https://support.avg.com/SupportArticleView?l=en&urlname=activate-avg-internet-security (https://support.avg.com/SupportArticleView?l=en&urlname=activate-avg-internet-security)
To locate the activation code, please follow the steps from this article: https://support.avg.com/SupportArticleView?l=en&urlName=locate-avg-activation-code&q=activation+code+locate (https://support.avg.com/SupportArticleView?l=en&urlName=locate-avg-activation-code&q=activation+code+locate)
Also, please perform the scan after activating your subscription, please follow the steps from this article: https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-pc-virus-scan&q=scan+virus (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-pc-virus-scan&q=scan+virus)
Also if you still get any virus pop up , please share us a screenshot of it.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Thank you and keep us updated.
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