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Kendell M Activation code error messages.
Hi
I have a paid subscription for AVG Internet Security and after discovering that the product on my computer had reverted to the free version, I pasted in my activation code directly from my account and received the following message:
“Incorrect code. Please try again”
After several attempts with the same result, I signed out of my product and signed back in and still received the same message. I then uninstalled and reinstalled AVG on my computer. Once AVG had been reinstalled, I pasted in my activation code to activate my subscription and received the error message:
“Sorry, something went wrong”
Is it possible to resolve this issue?
I have a paid subscription for AVG Internet Security and after discovering that the product on my computer had reverted to the free version, I pasted in my activation code directly from my account and received the following message:
“Incorrect code. Please try again”
After several attempts with the same result, I signed out of my product and signed back in and still received the same message. I then uninstalled and reinstalled AVG on my computer. Once AVG had been reinstalled, I pasted in my activation code to activate my subscription and received the error message:
“Sorry, something went wrong”
Is it possible to resolve this issue?
Thank you for reaching out to AVG Community Support.
We apologize for the inconvenience you are experiencing with activating AVG Internet Security on your PC and receiving an error message. We will investigate and assist you with resolving this issue.
The error message "Sorry, something went wrong" often indicates a problem with your device's DNS settings. To resolve this issue and ensure that your AVG product can connect to the correct server, please refer to the following article: Changing your DNS settings to troubleshoot issues with AVG products (https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-DNS)
If you continue to encounter the error message even after adjusting your DNS settings, please inform us so that we can further assist you.
Thank you for your patience, and please keep us informed of any developments.
Unfortunately adjusting the DNS settings did not work. Following the instructions in the article, I changed the DNS settings, yet now when I paste in the authentication code, I have the message:
"Incorrect code. Please try again."
I am sorry to hear that your issue is persisting, and I appreciate your efforts in running the troubleshooting steps. I have sent you an email with additional information offering further assistance. Please check your inbox and get back to us.
Thank you for your understanding.