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Margaret Jefferies Your Identity Protection system does not accept my allocated activation code
I subscribed to a two year package, as an existing AVG customer, for Identity Protection in December 2023/ I received a receipt and an activation code which is rejected each time I try to input it. The activation code seems to apply to another of my AVG packages. How can I get logged in for Identity protection please?
M Jefferies Sutton
M Jefferies Sutton
Thank you for reaching out to AVG Community Support.
We understand that you are looking to set up AVG Secure Identity, which you recently purchased. We will be happy to assist you with this.
AVG Secure Identity continuously monitors important data sources to help you keep your personal information safe, provides expert assistance 24/7 to resolve issues, and reimbursement coverage if your identity is stolen.
You do not need to install your AVG Secure Identity products. To start using Secure Identity, you need your AVG Account to access and use the web-based service.
To set up your identity monitoring:
-Sign in to your AVG Account (https://id.avg.com/sso#/), then go to your Identity dashboard.
-Use your AVG Account credentials to sign in.
-Follow the on-screen instructions to set up the most crucial information for your identity monitoring. We will ask you to enter your personal information (such as an address, or social security number).
Refer the following articles to know how to setup AVG Secure Identity:
AVG Secure Identity - FAQs (https://support.avg.com/SupportArticleView?l=en&urlname=avg-secure-identity-faq)
AVG Secure Identity Dark Web Monitoring (https://support.avg.com/SupportArticleView?l=en&urlName=avg-secure-identity-dark-web-monitoring&supportType=home)
If you are facing any issue, please do let us know.
Thank you for your cooperation, and please keep us updated on your progress.