Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
John PrenticeJohn Prentice 

AVG Family Security

I'm getting an error message "AVG Family Safety  Bsecure Services are currently not responding!  ETC." The AVG product was a website porn/bad site blocker and it has been dormant in the background since the license expired in 2014.  it had a user interface requiring a password but none of that functions or even appears now. The resident uninstall link just hangs and the product is not supported (or sold??) by AVG any longer.

Any ideas for removing the program or for getting support?? 
AvinashAvinash (Avast) 
Hello John,
We regret for any inconvenience caused. Please follow the steps below to uninstall AVG Family Safety.
* Please open the task manager and terminate the following processes.
 avgfasui.exe
 BsecAMX.exe
 BsecTray.exe
 InetCtrl.exe
* Rename the AVG Family Safety program folder, e.g.:
  Windows 32-bit: "C:\Program Files\AVG\AVG Family Safety\ "to "C:\Program Files\AVG\_AVG Family Safety\"
  Windows 64-bit: C:\Program Files (x86)\AVG\AVG Family Safety\ to "C:\Program Files (x86)\AVG\_AVG Family Safety\"
* Perform the winsock reset and after the restart of the computer AVG Family Safety will not be running anymore.
  winsock RESET:Run the „Command Prompt“ as Administrator and type in the following parameter „netsh winsock reset“ and press “Enter”. User has to get the notification that „Windows Catalogs have been successfully reset“.
emily graceemily grace
AVG Technologies (formerly named Grisoft) is a Czech company formed in 1991 by Jan Gritzbach and Tomáš Hofer, with corporate offices in Europe and the United States. The company specializes in computer security software.AVG Family Safety 10.2 is available as a free download on our software library. This program is an intellectual property of AVG Technologies. The program's installer files are commonly found as avgfasui.exe or BsecTray.exe etc. The program lies within Security Tools, more precisely Privacy. This download was scanned by our antivirus and was rated as virus free. The following versions: 11.8, 10.2 and 10.1 are the most frequently downloaded ones by the program users. This PC software is suitable for 32-bit versions of Windows 7.AVG Family Safety also offers alerts when it detects inappropriate words in social network posts, which is a nice feature. It doesn't actually block the language. It also warns users who log into social networking sites that their activity will be monitored, and stores their login credentials so that parents then have full access to their account
 
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Emily,
We wish to keep you informed that our product 'AVG Family Safety' is no longer available for a new purchase or supported. Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!