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Marie JohnstonMarie Johnston 

Can't uninstall AVG free

Hi, I can't get online so am trying to uninstall AVG to see if that is the problem. It won't uninstall the usual way, so I downloaded the AVG removal tool onto a flash drive from another computer. But when I try to run the tool, it wants to update first -- which it can't do because it can't get online!  Any ideas? Many thanks.
Divya KannanDivya Kannan (Avast)
Hello Marie,
I apologize for the inconvenience caused. We would request you to try this AVG Removal tool again and let us know if you get the same error as before. Please follow the steps below to resolve this issue.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
Please feel free to contact us for any further assistance. Thank You.
Marie JohnstonMarie Johnston
Hi, thank you for your answer. Yes, afraid I am still getting the same message. When I try to run the uninstall tool, it wants to update but cannot update because I can't get online with the problem computer, and so I am stuck in a catch 22 situation.  :(
Sindhu KannanSindhu Kannan (Avast)
Hello Marie.
Apologies for the inconvenience caused. I have sent you an email in order to get our additional support to resolve this issue.
Please feel free to contact us for further assistance. Thank you.
AvinashAvinash (Avast) 
Hello Marie.
Thank you for trying our suggestions and I appreciate your efforts so far. I would request you to boot your PC to safe mode and then try to uninstall AVG via control panel. Also please try to run the AVG remover tool in safe mode.
Please contact us back should you need any further assistance. Thank you.
Marie JohnstonMarie Johnston
Hi, thank you for all your help. Unfortunately, I still cannot uninstall AVG even in safe mode. I get Error code 0xC007064C when I try to uninstall from the control panel. And when I run the removal tool, I get the message that the removal tool needs to update, which it cannot do because it cannot get online.  I am also unable to fill in the little form that is used to get assistance, as I cannot get online. 
This problem occurred after I downgraded from Windows 10 back to Windows 7. Ever since then I get a message every time I switch the computer on saying that an AVG reinstallation is required for it to function properly because I "upgraded the operating system". However, AVG can't run the "reinstall now" because .... it can't get online \o/ (This is me throwing my hands in the air in despair).
AvinashAvinash (Avast) 
Hello Marie.
Sorry to hear about the inconvenience caused. I'd like to inform you that there has been a new version of remover tool available which does not require an update to run it. Please click on this link http://download.avg.com/filedir/util/AVG_Remover.exe  to download the tool and try to run it.
Please contact us back should you need any further assistance. Thank you.
Marie JohnstonMarie Johnston
Just to say a great big thank you for all the help. Success!!!! The last tool worked. Totally uninstalled AVG for me.. Thank you again. xoxoxoxo a million times over. 
AvinashAvinash (Avast) 
You are most welcome, Marie. Please check your issue now and let us know if you need any further assistance.
Please contact us back should you need any further assistance. Thank you.
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