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AVG PC Tuneup 2016 tray icon problems
Using the latest version of AVG Performance (Zen+TuneUp 2016) and the taskbar tray icon seems to be very slow to update (change its status). It quite often has the red or yellow icon, when there is no actual problem to report. If I start AVG TuneUp (the main interface), no problems are reported but the tray icon still remains red or yellow.
This was sometimes a problem with v.2015 too, but when the main interface opened, the tray icon updated immediately. Hope you can fix this, even without having to open the main interface.
This was sometimes a problem with v.2015 too, but when the main interface opened, the tray icon updated immediately. Hope you can fix this, even without having to open the main interface.
I apologize for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Thank you for sending the requested data. Our technical support team will analyze it and get back to you via email at the earliest. Please contact us back should you need any further assistance. Thank you.
Sorry to know that you are facing the same issue as Alex.
Yes, please go ahead in sending us the diagnostic data and once sent it will be analyzed by our level two technical team and they will reply to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Please do let us know the status of it. Thank you.
We understand how something like this can really try your patience. We appreciate your valuable effort in trying to send us the sysinfo information. Since you are our valuable customer to us, we have sent you email instruction to your email id to get connect to our remote technician. Please use the email steps to get connected to them. One of our representative will help you with it.
Please feel free to contact us for any further assistance. Thank you.
Thank you for letting us know about this. We appreciate your effort in replying to us.
Thank you.
We understand how something like this can really try your patience. We appreciate your valuable effort in trying to send us the sysinfo information. We request you to contact our AVG Technical team via below link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security&prod=AVG Internet Security and fill out the form. One of our representative will help you in fixing it for you.
Please feel free to contact us for any further assistance. Thank you.
Glad to know that your issue got resolved. Please do not say as bothering, it is our duty to help our customers. We are glad that you contacted us for the issue.
Please feel free to contact us should you need any assistance.