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Ron Jamieson Individual File scan/Shell Extension Scan not Reporting Results
Running AVG Free on Vista. When I run a Shell Extension Scan from the Windows Explorer Context Menu or Scan Specific Files or Folders through the AVG Console, the scan runs but the results are not reported. "Loading data" appears in the report window but the data never loads. I have uninstalled and reinstalled AVG to no effect. This was never a problem in the past. I suspect this may have started with the appearance of ZEN.
I request you to provide us with more diagnostic information and a screenshot of the issue that you face for better understanding of the issue.
Thank you.
The window stays in the "loading data" mode indefinitely. No report or record of the scan is saved. I have done multiple scans, and the Scan Results Overview window accessed from Options menu is empty.
When I do a Shell Extension Scan, there is a popup from the tray stating that the Shell Extension Scan has started but there is no popup stating the result of the scan, which I am used to seeing in older versions of AVG.
If I start a full scan, the AVG Console shows the running total of all the files that have been scanned and the number of threats found. If I stop the scan, that information diasppears and the Report Window shows "loading data" as in the screenshot.
I am not sure what additional diagnostic data I can provide.
We are sorry to hear this. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1)Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Please feel free to contact us for any further assistance. Thank You.
Completed the uninstall manually, cleaned the registry, and reinstalled AVG, this time using an installer downloaded from CNET rather than the AVG site. The AVG Free version installed does not include Zen, but the problem with getting no report after a scan is still present, as described previously.
AVG Guru
Thank you for trying all the suggestions. I appreciate your patience and efforts so far.
When the AVG SysInfo tool doesn't work correctly, please take the following steps to send us the diagnostic information needed to provide you with a solution.
Click on this link http://download.avg.com/filedir/util/runner_en.exe to download the file runner_en.exe.
Open the downloaded file, and then click Install. An AVG diagnostic window and a text file with instructions will open in a few moments.
Fill in the email address you have used to contact us, and a description of the issue. If you have any files you would like to attach to the diagnostic message, click Attach file.
Once you fill in all information, click Diagnose and send results. The tool will collect the diagnostic information and submit them to AVG.
Please contact us back should you need any further assistance. Thank you.