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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Sorry to know that. I would like to inform you that AVG Zen is just an interface for multidevice products. Could you please let me know the name of the AVG product with which you are facing this issue and the error message that you receive while scanning? We also request you to provide a screenshot of the same so that we can help you better.
Feel free to contact us if you have any queries with AVG products. Thank you.
i am using AVg antivirus free
it appears to run a scan ok but i cannot access the reports to check if scan completed and if there are any issues !
i do not get any error message
i have tried uninstalling and re loading but still the same problems
regards
Reg
I apologize for the inconvenience caused. I have sent you an email with necessary steps to get additional support and analyse the issue.
Thank you.
We apologize for the inconvenience caused.
Please be informed that AVG Zen is paid product and we don't have free version in it. To make your AVG Free to work, I request you to uninstall AVG Zen and all other AVG product from your pc and then reinstall AVG Antivirus free to get your issue fixed. To run AVG remover tool please click on the following link http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_Remover.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLdqTfL1KgHh6k4Nsq3ZpPAN%2FWp9nmon7o%2BnrfxaAPzsIqdaomdjgRCj5Y%2BZwipnKPjHUvfmj3j%2Bt25p1H3SnkZi and then accept the license agreement and then choose AVG Zen product and remove it.
To install AVG Antivirus free 2016 version back in your pc please click on the following link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .
Please feel free to contact us back for any further assistance. Thank you.
i have uninstalled avg zen using your removal tool and loaded avg free 2016 using link advised
system now appears to work ok
many thanks for your help
Regards
Reg
We are glad to know that you have been sorted. I appreciate your valuable efforts in trying to resolve the issue. Please feel free to contact us for further assistance. Thank you.