Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Francois LahayeFrancois Lahaye 

AVG PC Tune Up licence key problem

Last year I purchased AVG PC Tuneup. This year they automaicaly renewed my version and send the licence key to my old emailaddress. However I changed my emailaddress last year.

So basicaly I cant reach the new key because it was send to the wrong address. This address doesn't exist anymore. How can I solve this?

Thanks! Francois
Best Answer chosen by Francois Lahaye
KishoreKishore (Avast) 
Hello Francois.
We are sorry you ran into a problem. We request you to send us the order id of your AVG PC TuneUp so that we could help you to retrieve your license number.
Thank you.

All Answers

KishoreKishore (Avast) 
Hello Francois.
We are sorry you ran into a problem. We request you to send us the order id of your AVG PC TuneUp so that we could help you to retrieve your license number.
Thank you.
This was selected as the best answer
Francois LahayeFrancois Lahaye
Thank you for the quick respons.

This should be the number of the original order: 37-3789758.

Thanks. F
KishoreKishore (Avast) 
Hello Francois.
I have sent you an email containing the license number of your AVG PC TuneUp 2016 version.
Please check your inbox and you will be fine.
Thank you.
Francois LahayeFrancois Lahaye
Everything works perfectly now. Thank you very much!

Francois
KishoreKishore (Avast) 
Hello Francois.
Glad to know that the issue is resolved. You have been one of the best customers I have come across. Working with you was a great Experience.
Feel free to reach us back for any further assistance.
Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!