Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Alison CallaghanAlison Callaghan 

Trojan horse backdoor generic c

Hi Aravind,

Thank you for following up on my problem yesterday.   I had a tech log in and remove a file and I ran a couple of scans after he logged out and I am still getting the trojan horse backdoor generic_C being detected each time I scan.   Are you able to remove this ?

Thanks
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Alison,
I sincerely apologize for the difficulties you are currently experiencing.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!