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Sergey SergeySergey Sergey 

Ошибка 0xe001f96c

Добрый день. При установке на Win XP Возникает Ошибка 0xe001f96c.
AvinashAvinash (Avast) 
Hello Sergey.
We are sorry but we do provide support only in English. Could you please post your query in English so that we can understand it better and assist you with it? Thanks in advance.
Sergey SergeySergey Sergey
Good afternoon. When installed on a Win XP error occurs 0xe001f96c.
Sergey SergeySergey Sergey
How do I fix this?
AvinashAvinash (Avast) 
Sergey, thank you for posting in English. Could you please let us know which AVG program are you trying to install?
Sergey SergeySergey Sergey
User-added image
Sergey SergeySergey Sergey
AVG Internet Sequrity
AvinashAvinash (Avast) 
Sergey, we would request you to uninstall any conflicting anti virus or anti malware programs if installed on your computer. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link.http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-isc to download the offline installation file. Thank you.
Igor SIgor S
Good morning! "AVG Antivirus free" were not installed because occurs error 0xe001f96c.Win XP. I made all the manipulations you recomended to Sergey, but wihtout result.
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Igor,
Sorry for the inconvenience caused. We appreciate your valuable efforts in resolving the issue .I have just sent you an email with the instructions to get connected with AVG Technical Support team. Please follow the email instructions to get further assistance to resolve the issue. Thank you.
Gr SpGr Sp
Сергей ! Пока я не установил SP3 - была такая же ошибка. Windows XP
Balasubramanian SBalasubramanian S (Avast) 
Hello Gr Sp,

Sorry for not replying in your language.
AVG Support is provided only in English.
Could you please explain your issue with AVG in English so that we can understand and assist you better?
Thank you.
Alan BinchAlan Binch
@ Gr Sp
Gr, This Community is basically English language.. Query translation....
Sergei ! Until I found SP3 - had the same error. Windows XP
AVG Guru
Balasubramanian SBalasubramanian S (Avast) 
Hello Gr Sp,

From the translation provided by Alan, we can understand that you are having installation issues with AVG program on your Windows XP Service Pack 3
Could you please provide the exact error code that you receive for the AVG installation so that we can assist you better?
Alan BinchAlan Binch
@ Balasubramanian (AVG Technologies) 
Balasubramanian, I think User Gr Sp may have resolved their issue by finding SP3.
AVG Guru
Balasubramanian SBalasubramanian S (Avast) 
@Alan, thank you but I thought he had the error even after having SP3 installed.
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