AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Harry Szovik Phone locked (Anti-Theft) :: Password = N/A :: Because SIM Change
Hi,
1) I temporarily changed SIM cards in my phone and my phone's AVG Anti-Theft system asked for the password (or PIN?) I used when I first installed. I thought I typed in what I usually use but it doesn't let me in. I don't even think I set up a password for that at the beginning... But whatever.
I tried all sorts of password combinations in vain, so now my phone is locked through AVG Anti-Theft system and I cannot get in.
My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
2) I logged in my AVG Account on the website, through https://www.avgmobilation.com/, in the hope of trying to manage my phone remotely, but it says: "Sorry, your device, E5823, cannot be controlled using the Anti-Theft web site."
3) I can't even reset the password, which would be convenient, since the phone is mine, it's here with me, I have my AVG account but nothing works.
4) I keep on receiving these Break-In Alert emails from the system, with my photo taken by the phone, trying to get my phone back but it won't let me.
5) I have since put my old, normal usual SIM back in, my legitimate phone number, but I can't use my phone.
Please help me get my phone back.
Thank you so very much.
Harry
Thank you so very much.
Harry
Thank you for trying to help. Happy Holidays.
All Answers
AVG Guru
First is with "Via "I've forgotten my PIN" link" but it doesn't say where to find that anywhere? I would love to do so, but can you please help me as to how, and where I can proceed with that?
Second is "Via avgmobilation.com", the page says. Well, when I log in, this is what I see:
meaning: I cannot seem to manage my phone remotely, although it did recognize it (E5825 - Sony Xperia Z5 Compact). But the page doesn't have all those phone remote management tabs that would help me to unlock.
So I am stuck. I have an AVG account, I have an AVG Anti-Theft account and can access my accounts on the computer through www.avgmobilation.com. but I can't have an option to change my password on my phone to unlock it. I don't get it.
What else can you propose me, please please please.
Thank you for trying to help. Happy Holidays.