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Cyndi BordenCyndi Borden 

uninstall

I wanted download the free antivirus. I must have gotten the avg zen. when installing there was an error and the install could not be completed. i am trying to uninstall and start over but it says i need to uninstall avg protection first. when i attempt to do that it will only give me the option of installing it. when i attempt that i get the following error:
Error code: 0xE0010002
Description: Event exec_finished
Balasubramanian SBalasubramanian S (Avast) 
Hello Cyndi,

Sorry for the inconvenience caused.
We request you to use our AVG remover tool and install the AVG free antivirus.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

To download our AVG free antivirus program please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us should you need any assistance.
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