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AVG INSTALLPATH:c\PROGRAMFILES\avg\Avg2015
AVG WATCHDOG INITIALIZING...
2015-05-23-18:18:3.044 PHASE0 STARTING WATCHDOG INITIALIZATION......LOADING CNFIG...(ROOTS,KRNL,SETUP) ...PREINITIALIZATION EVENTS CREATING WATCHDOG DYNAMIC KEYLIST SUBSYSTEMS INITIALIZATION PHASE 0: FINISHED WATCHDOG STARTED...
Phase 1:INITIALIZE COMPONENTS... ...STARTING REACTOR... ...STARTING COMPONENTS...
...STARTING INTERNAL SUBSYSTEMS... ...STARTING COMMAND CHANNELS......STARtING EXTERNAL SUBSYSTEMS......18:18:04,729 PHASE 1:FINISHED.
FESTLATTEN-LED blinkt (immer weniger) aber es passiert stundenlang nichts mehr.
Wenn ich den PC ausschalte, bricht er PHASE 2 ab(...watchdog stopping...) und fährt wieder herunter.
To download the remover tool, please click in this link: http://www.avg.com/utilities
I have used AVG (Free) for many years on all my Computers with no problems, including running on two Windows 10 systems for the last few months. Yesterday AVG did an update on one system and asked to reboot Windows. When I did, I got the AVG 'Watchdog' messages as described by Hans above & Windows hangs up without loading. AVG has now done it's update on this Windows 10 system and wants to reboot, but I think that might be a very bad idea! Suggestions please on how to recover the other one.
We regret for the inconvenience caused to you. Could you let us know whether it is a 2015 or 2016 version of AVG you are using? If it is a 2015 version, please follow the steps in this article http://avgclick.me/UpgradeToLatest to upgrade AVG to latest version and check if the issue is resolved.
If it is a 2016 version, please run the AVG remover tool to remove AVG completely and re install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select all AVG products detected and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.
Is this a self-extracting zip?
We regret for the inconvenience caused. Please copy the AVG Remover tool file from CD and try to paste it on Local disc C Drive. Once you have pasted it try to run the AVG removal tool again. If you are still facing the issue, please let us know so that we can help you further. Thank you.
Don't forget that Windows 10 cannot load while this problem exists.
Getting increasingly worried about whether this Computer (also Windows 10) will survive a reboot!
Going to try and uninstall AVG on here for now.
Since you have mentioned that you are going to uninstall AVG antivirus from your system please use the below simple steps.We would like to remove AVG Antivirus from your system using AVG Remover tool and then try to reinstall AVG Antivirus.
Note: If you have installed any other conflicting programs like AVAST,NORTON or KASPERSKY means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG Antivirus , please click on this link: http://files-download.avg.com/inst/mp/AVG_Antivirus_745.exe .
Please feel free to contact us if you need any assistance.
Thank you.
I found another AVG Support note which suggested renaming files in C:\Windows\System32\Drivers called avgXXXX.sys as avgXXXX.old. That wasn't successful either, don't get the AVG messages now, but Windows fails to laod up.
I tried using AVG Rescue CD via USB drive but, when i click on the "removable drive" link, the computer simply restarts.
After that I did the same as Graham (command prompt and all) and ended with the same message.
In the end I think I'll have to format my HDD but, on a positive note, I found a way to save the files that had no backup.
Using the command prompt, you can open the notepad. After that you go to file>open and than you can just copy any file stored into your computer to some USB drive or external HD connected to your computer.
(If you can't see your files, just change the type of file box to all files or something like that.)
Is it a bodge? Yes. But saved all the work I did during the past 2 weeks.
Still I'll keep following this thread to see if anyone finds a better solution.
Luis
We regret for the inconvenience caused. We would like to know whether your computer operates under Windows 7 or Windows 8,8.1 or 10. If it operates on windows 7 please long press F8 at the time of restart. In case if your system performs upgraded version of 8, 8.1 or 10 please press SHIFT along with F8. Once you have done this a popup window will appear and select last know good configuration. Select your restore point. If you are still facing the same issue please feel free to contact us for further assistance.Thank you.
We are sorry to hear about the inconvenience caused. We request you to use AVG Rescue CD ( http://support.avg.com/SupportArticleView?urlname=What-is-AVG-Rescue-CD ) to recover our computer. Thank you.
We regret for the inconvenience caused. We would request you to use AVG Rescue Cd to restart your system.The AVG Rescue CD can be used either in the form of a CD/DVD or as an USB memory device. In both cases, the computer must be able to boot system from this device. Please click on the following link to download AVG rescue CD through http://www.avg.com/ww-en/download.prd-arl this link. The following article http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD explains how to use AVG Rescue CD. feel free to contact us for further assistance, Thank you.
Have you tried our AVG rescue CD and upon reinstalling the Windows OS could you able to boot your PC in normal mode?
We are sorry for the inconvenience caused.
We have escalated this to our senior level team. Once we get a reply will post it here.
Your patience is much appreciated.
We recommend you to restart your system with "Early Launch Anti-Malware Protection" disabled and also we recommend fixing the Windows boot with the installation media. Feel free to contact us for further assistance. Thank you.
We are sorry to hear that. Could you please confirm whether you have tried fixing the Windows boot with the installation media? If not please try to repair the Windows files and check whether it resolves the issue.
Thank you.
We apologize for the inconvenience.
Could you please let us know the error message you received when you run the exe file?
Thank you.
Could you please reboot the issue PC and if the PC gets into scanning process again, please follow the below steps:
1.Restart your computer
2.There is a 1 second prompt to skip the disk check before it is started. Press the SPACE key repeatedly during the computer bootup to make sure you skip the disk check.
3.Download the following tool:
http://www.avg.com/filedir/util/CheckDisk_mod.exe
4.Run the downloaded tool, and then click Continue.
5.Message Work done will be shown shortly. The disk check during computer startup is now disabled. If the issue persists, please share photos of the screen for better understanding of the issue. Thank you.
We apologize for the inconvenience.
Could you please confirm if you are able to boot using the AVG Rescue CD? Is there any process in using the AVG Rescue CD?
Thank you.
I am not able to use my desktop for last 2 weeks because of this issue and I have many files need to be saved. Please help!!!!
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please share some screenshots of the issue you are experiencing to assist you better?
Mc Ken was very clear. Ill make it even more clear for you to understand.
Your software has BRICKED alot of people computers. BRICKED meaning can not be used.
AVG Rescue cant be run as AVG Watchdog wont allow it. I cant boot to safe mode or boot to CD.
I work in IT and ive had alot of people call me about this issue. Im having a hard time getting past the black AVG Watchdog screen.
Ive changed Boot options on BIOS to boot from CD and ive created a AVG Rescue CD. Still just runs AVG Watchdog & nothing works.
The only outcome i see at this point is alot of people having to pay to have there computers whiped clean and start fresh.
THIS wont be easy, as you need to boot from disk or usb to restore Operating System and AVG doesnt seem to let the pc do anything but run watchdog.
For alot of people this is going to be hell. And all AVG can say it USE WINDOWS DISK? So what about the people with no restore points in windows?
Also most laptops and computers these days dont come with Windows Disks anymore.
So basically for everyone that doesnt understand AVGs responses, they are saying you need to have your computer totally whiped clean.
This includes removing the hdd to possibly save files / photos. Then formatting disk and then hopefullly with your fingers corossed when you re-install the formatted drive you will be able to re-install windows.
Shame AVG!!
Also ive seen the issue within a variation of PC / laptops running windows 7, 8 and 10 running AVG 2015 and 2016
We regret for the inconvenience caused. We have escalated your issue to the concern team and they are really working hard to resolve this. Once we get the resolution from our technicians we will update in this forum. Your patience is much appreciated. Thank you.
I've been having the exact same problems as everyone else here, but I managed to bypass the Watchdog and access the AVG Rescue CD.
While the computer is closed, hold down the f2 button, then press the power button. Don't let go of f2 until a bunch of options pop up, then click on Troubleshoot>Advanced Options>UEFI Settings.
Now the BIOS will pop up, and under the Boot options, change UEFI to Legacy BIOS, then save your settings.
Just reboot your computer, and AVG Rescue CD should open!
Currently, I am scanning my hardrive, which I assume won't do much, but I'll keep you updated on the progress. Good luck!
Regarding the AVG Watchdog issue, we suggest following the instructions in http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/starting-watchdog-initiation-on-black-screen/945df18d-3fb7-466b-90de-150bd0abfcd1?auth=1 .Please share the status here. Thank you.
The F2 screen is the first thing I have been able to do, so thank you! However, I do not see 'troubleshoot' or anything with 'UEFI.' There is a Boot menu at the top, but with none of the options you listed. In the System Configuration menu under the Advanced tab, I found "Boot Mode ... [UEFI Boot]" but it is black and I am not able to select it....
Can you provide any further wisdom?
We apologize for the inconvenience.
This watchdog error is caused due to recent Windows update. We suggest you to contact Microsoft for a fix for this issue. They will be able to assist you better with this https://support.microsoft.com/en-ca
Thank you.
As you may not understand (which I find surprising considering the above commentary) but Microsoft offers a reinstall option, BUT that doesn't do ANYTHING. Caelan, I did as you suggested and like Gwen did not get the same screen. I am now doing the system check.
Whatever the case, what I did was open the UEFI Firmware settings which replaces the traditional BIOS from earlier Windows versions, then change the settings to boot up with BIOS like the older versions because AVG Rescue CD is probably not compatible with newer UEFI Boot (I'm just taking a calculated guess here, though I may be wrong). Another possible way to open it up and follow the steps I mentioned is to quickly open and close your computer two or three times, before any message pops up, by holding the power button down.
Twas a shame, AVG lost a customer.
I was lucky enough to already have a second computer, a USB, and a backup drive at my disposal, which helped immensely for the next part of recovering my computer.
If you're okay with reinstalling Windows, I'll post again giving step-by-step instructions of what I did. I couldn't come up with any other solution because of the corruption.
We apologize for the inconvenience.
You can check this link for more information on how to fix this issue regarding the watchdog error in the startup of your computer http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/starting-watchdog-initiation-on-black-screen/945df18d-3fb7-466b-90de-150bd0abfcd1?auth=1. Please post here the status of your computer after performing this steps.
Thank you.
Windows Explorer can NOT acess most files, Windows hangs, Wireless Icon locks at a Blue Circle.
I try to activate services.msc. This can take 5~10 min and I find that AVG Watchdog is is stalled at 'Starting". It can NOT be started manually, "Access Denied". Tried AVG Repair no solution.
Started in Safe mode to disable AVG on startup but AVG insists on starting.
The only thing that restores the machine is a uninstall of AVG free and use of AVG Remover. You must use AVG Remover at least twice. Even after this Registry Checker still find residual AVG entries and in appropriate Windows Firewall settings related to AVG.
I have now gone through THREE clean installs of Windows 7 and AVG Free with same results. AVG has now been removed from this laptop and I will NOT be installing AVG on anymore computers.
We apologize for the inconvenience.
To assist you better, could you please install the AVG Free from this link and see if you still have any issue let http://www.avg.com/us-en/thank-you-antivirus-free?build=692. Please let us know the status.
Thank you.
We do understand your concern. Please check if the issue persists now after the installation of AVG Free. Generally installing the latest version will fix issues related with AVG.
Thank you.
How is your answer to install the latest version going to solve the problem, when the latest version is already being used ???
Please be informed that the recent virus definition and product updates have been updated and this recent update should have fixed that issue.
Thank you.
1. What is the current/last version number of the Full offline version of AVG Free x86?
2. If the current version number is a version number latter than:
AVG_Antivirus_Free 2016.101.7752 x86_694, has AVG fixed the problem described in this thread?
Thank you for the information. Upon checking with your product inbuilt version we had confirmed that you have been installed AVG latest version. We would request to confirm whether AVG Watchdog error is still persisting on your system if so we would request you to follow the steps which given in the http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/starting-watchdog-initiation-on-black-screen/945df18d-3fb7-466b-90de-150bd0abfcd1?auth=1 article to resolve the issue. Thank you.
A step by step would be much appreciated.
Please follow the below method and check if it helps, this was the suggestion provided by "Anup Karkal" on the Microsoft community page link provided before.
Method :
I suggest you to download an ISO image file of Windows 10 and you can try running a Startup Repair from the OS disc.Startup Repair is a Windows recovery tool that can fix certain system problems that might prevent Windows from starting.
1. Boot from the Windows 10 disc.
2. Once selecting your language, time and keyboard settings, click Next to load the next window, then click on the Repair your computer link on the bottom left corner of the window.
3. You should then be presented with a Choose an Option screen, with Troubleshoot as an option to select.
5. Select Startup Repair from the Advanced options screen and then select the target operating system to repair, which would be Windows 10 in this case.
To download the Windows 10 ISO refer the link below.
http://www.microsoft.com/en-us/software-download/windows10
Reply us if you have further queries we will be glad to assist you.
We regret for the inconvenience. Please be informed that the issue might be caused due to latest updates of Windows. We kindly request you to follow the instructions on the article http://bit.ly/2czlqTf to resolve the issue with the Watchdog error.
Thank you.
There is no point in trying a reinstall, I have done three of them already with a clean install of Windows 7.
You suggestion with the Microsoft link to a Windows 10 problem is some what hopeless and a waste of time. This thread is about a Windows 7 problem with the AVG Watchdog not starting.
Since AVG has not fixed their problem . I will stay with my current solution and uninstall AVG free from my computers and those of my clients. It is not easy to remove AVG. After the normal uninstall form the control panel you MUST use the AVG Revover at least twice. Each time you use the AVG Remover it will shutdown and restart up your computer a number of times. On completion of that there are still many AVG related entries in the registry and you need to use a Registry Cleaner to get it all cleaned out. I have moved on to another anti-virus programs.
We really sorry to know that the issue is still persisting on your system. We need to escalate this issue to our senior team for that we would request you to take the screenshot of your error messages through your mobile and kindly send to us. Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot. Thank you.
AVG Guru
From what I understand, you may not be able to change your computer setting into Legacy BIOS..
However, I'll let you know what I did anyways. Before you start, you will need a backup drive, and a USB or CD with a Windows Installation Program of whichever Windows version you have.
1) Hold down f2 to go into the UEFI Menu.
2)Click on Troubleshoot>Advanced Options>UEFI Firmware Settings, and click on the "Restart", after you plug in the USB or the CD with the Windows 10 installation program.
3)Follow Balsubramanian's instructions, but instead of the Startup Repair, start cmd Boot.
4)Plug your backup drive into the computer, and type in "notepad" (without the " symbols)
5)Back up your hard drive by following the steps on this link: http://www.ampercent.com/backup-files-folders-windows-boot-failure/9325/
6)Start a fresh install of your Windows version, by clearing out your hard drive completely, with the USB or CD, instead of just repairing it, which may cause issues or not fix yours.
Your problem should be fixed!
Take note that, depending on how many files is on your hard drive, it may take up to a few hours for the files to copy from one hard drive to your backup hard drive. During this period, it may say that Notepad is "Not Responding". However, it is in the middle of copying the files, and will function again once the files are all copied! Also take note that, once in a while, an error message may pop up with options to "Retry", "Skip", or "Cancel". Always choose "Skip"!
Good luck!
We apologize for the inconvenience.
This issue is caused due to the recent windows update error. We suggest you to contact the Microsoft support and they will fix this issue for you. You can check this link for more information on this issue http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/starting-watchdog-initiation-on-black-screen/945df18d-3fb7-466b-90de-150bd0abfcd1?auth=1
Thank you.
Tried a lot of things. Nothing works. And the most annoying thing is that Safe Mode isn't working/not available.
But suddenly I found a way to get into Safe Mode.
* When Watch Dog initialization finished, hold down SHIFT button and hold powerbutton for shutting down the PC.
* KEEP HOLDING THE SHIFT-button and reboot again
* Windows 10 should automatically start in the recovery environment with a message similar to ‘Recovery. It looks like Windows didn't load correctly'.
* Choose for "See advanced repair options"
* In the next menu click on "Advanced options"
* Click on "Startup settings" -> It will ask to restart and will enable/change some Windows settings
* Choose the option "Start up in Safe Mode" (press F5), it will reboot in Safe Mode
* When trying to uninstall AVG in the Settings app it gave me a error.
* Downloaded the tool "AVG remover" and it succesfully removed AVG.
* Reboot and Windows works again.
No more AVG for me...
Glad to know that the issue got fixed. We would suggest you to follow the below steps to reinstall your AVG Internet Security and AVG PC Tuneup programs. Go to the drive(C:) where you have installed "AVG Remover" file, select that and press SHIFT+ delete key to remove completely. Click this link http://www.avg.com/us-en/download and choose "AVG Internet Security " , "AVG PC Tuneup" to install both programs. Please run the downloaded file and enter the license number to proceed with the installation process. Complete the installation and restart your computer. Please, feel free to let us know if you require any further assistance. Thank you.
We regret for the inconvenience caused,
We are happy to know that the issue is resolved. The information you have provided will be helpful for the other customers as well. We appreciate your time and patience in fixing this issue. If you still have any query regarding AVG, you can always contact us.
Thank you
After the constant pop-ups, (and I have the Pro, purchased, version) this Watchdog fiasco is the last straw.
You won't get your money back, no surprise there, but remember you have signed their “Continuing Protection Service” which means if you don't cancel they take your money automatically.
Check this (http://www.avg.com/gb-en/how-to-cancel-avg-subscription)
It is a shame as I've used AVG for many years but they have become increasingly aggressive, and greedy, in their prompts to buy more features from them, and then this happens, as R C said 'No more AVG for me...'
Pleased to see that you appear to be sorted now. Thanks for returning to the Community & posting. We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Thank you!
It is very disappointing that AVG has done something that completely trashes computers now. And your recommendations are all well and good if a person has more than one computer, but those whose main box gets "bricked" won't find any comfort in your "sorry that AVG product did not meet your expectations."
I hope you figure out how to get rid of this stupid Watch Dog thing: it is a travesty!
We sincerely apologize for the inconvenience caused.
We request you to follow the safe mode instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ and when you get the black screen with safe mode options, please select the option as "Start Windows Normally" check whether you able to boot into Windows in normal mode.
Please let us know the status of this.
We are happy to hear that the issue got resolved, we apologize for the inconvenience caused to you. We have taken this as a valuable feedback and have escalated this to our developers team so that it could be resolved in future update. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Thank you!
Why is an avg* file critical when I have removed the program?
Is there anyway to get it onto my "dead" laptop? (I have the file from my desktop; if I get the laptop up and running I will definitely by removing AVG from it!) The only thing I can do is boot into System Recovery. This does not allow me to "recover" though because I am missing AVGBOOTA.SYS...
Really, really FRUSTRATED.
We apologize for the inconvenience.
Please use this AVG Rescue DIsk and check if you are able to boot your computer. Please click on this link on how to use the AVG Rescue Disk http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD.
Thank you.
I have tried restarting, repairing AVG but the error does not go away.
How do I fix this so I can reliably boot? The first time I got the error the PC wouldn't boot.
I am reluctant to uninstall AVG due to the problems people are having.
What is the fix and when is an updated AVG expected? (don't give me the usual blanket "soon", people expect better than this)
thanks
We kindly request you to follow the instructions on the article http://avgread.me/1Md2imU and check whether it resolves the issue.
Thank you.
My Laptop hasn't got a CD drive. Will need to try the USB option
This should be *A LOT EASIER*
Please fix your software.
Are you serious? I'm confident with PCs, but you are making software for consumers.
Why should any end user not confident with computers ever buy anything from you ever again? Most people will be without a working computer or will have to pay to get their computer fixed because your programmers write faulty software.
When is the bug getting fixed?
You are making a complete disaster of fixing this.
1. This question is not "answered". Please unmark it as answered and leave it as unanswered until the problem is fixed.
2. We need a software solution, when's it coming? People have bricked PCs and cannot wait indefinitely.
3. We need a clear interim solution. This thread has a number of solutions. Which one are you suggesting we do now?
In the meantime, I have fixed the issue as follows
1. Keep restarting PC and pressing F11. With enough attempts, it does seem to finally boot. Wait about 30 seconds once the Watchdog black screen appears and if nothing seems to be happening then force reboot with the power button. No need for "rescue CDs" which is difficult as I don't have a built in or external CD player and no need for downloads which is also a bit difficult without a working laptop.
2. When booted, use the AVG removal tool. Remove AVG.
3. PC boots successfully.
Craig, Community support topics are not closed by AVG. The Best Answer @ the time May 27, 2015 was chosen by User Hans Niedermeier.
AVG Guru
We apologize for the inconvenience.
Please use this link on the instruction how to use the AVG rescue CD and you can use this disk and boot up your computer http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD
Thank you.
In order to get my system back up:
I could not get the USB or DVD drive to boot. That may be an issue with this machine or it may be something to do with the issue. I tried an external DVD as well, without success.
Then I tried using F8 to go into safe mode but in Win 10 it defaults to ignore that. I went online and found out how to change that to a legacy configuration. That allowed me to get to F8. Safe mode didn't work but I noticed at the bottom of the list there are some new options (at least since I last needed F8) and one of them is Disable Early Launch Anti-Malware Driver. I used that to get the computer back and then was able to get to a running system. Then I was able to remove AVG.
During the troubleshooting, I also went in to the Windows\System32\Drivers and renamed all the avg*.sys to avg*.old. That changed my ability to get to the Advanced items because it kept failing with a missing avgboota.sys file. I'm not sure how this affected my final solution.
We would request you to run AVG remover tool to completely remove AVG and then re install it once you enter into the normal mode.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart please enter into the normal mode and manually delete the AVG Remover folder in the C drive of My computer.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
No more AVG for me.
My fairly new All-In-One desktop has been bricked since August (my original post). I created AVG rescue DVD/USB and Windows 10 installation media DVD, but problem was that my pc would not start up from external media after I changed BIOS boot sequence and go straight to annoying watch dog loading black screen. It might be something to do with changing back to LEGACY BIOS as one of post.
It sounds like several people were able to load into safe mode using physically restarting windwos 3 times using power buttons. Hopefully I can access my hard drive to back up picture and personal files before trying to fix. Carol, Colin and Darryl's posts have been most helpful. AVG, please figure this out before you loose more customers.
I have had one Win10 pc stuck with the windows update for nearly a week. I was too busy to do much about it. Then another similar pc that seemed to have accepted the win10 anniversary update got stuck at startup with this AVG watchdog business. I have AVG for business on both. Despite the frustrations of those above, I don't think this is to do with AVG, and more to do with Microsoft. I am very greatful to Carol Baird for the tip about the Logitech dongle for keyboard and mouse. With both computers, removing this, restarting the pcs and letting them restart/ continue windows10 update process has led to success.
Like Dr Hell, I've done a couple of restarts and all seems well. Fingers crossed...
What upsets me the most, though, is that people have been having this issues for months. Months, AVG people. You knew about this issue, clearly, as you attempted to respond to each post here and even said the issue had been sent to a higher up team. So why was I asked to update a few days ago if you knew people were having conflicts months ago? And for that reason, I'm out. Researching other companies and putting my money elsewhere.
Have a Toshiba lap top running Windows 10.
We regret for the inconvenience caused to you, we appreciate all your efforts in trying to fix the issue. Have you tried to resolve this issue using our AVG Rescue CD option? If not, please follow this article http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD and let us know if it works. Thank you!
quoted here - pretty simple.
After much research I think I have found the answer to everyone's problem and how to fix it. This issue is something with the new Windows 10 Anniversary Update and AVG (I have had the same problem with AVG Cloudcare and AVG Free). The best way to go is remove AVG and use something else.
Booting to Safe Mode
You will have to get your computer to boot to the preboot menu for Windows 10. To do this I had to physically turn the computer off 3 times when it showed the windows 10 logo. The third time it should say something like "Preparing to Run Automatic Repair". Once it is done with trying to repair it will fail and give you the option to restart or advanced repair. Click advanced repair then troubleshoot then advanced options then startup settings. It should give you the option to reboot the computer. Go ahead and reboot and let it get to the boot menu screen (times like this I miss the old f8 on boot that they had). Once the menu comes up select Safe Mode with Networking.
Remove AVG
Once it boots into safe mode run the AVG Remover (I tried to run the uninstaller but it just gave me an error the remover seemed to work so just use that). This will uninstall AVG from the computer. Seeing as they haven't figured out how to fix this since the update this is the ONLY way I can confirm that it works and will stay working.
One more note, the first time it goes into repair mode, it does a total scan of the hard drive. I went to bed at that point. When I came back, the dreaded black screen with the internet watchdog was there. BUT . . . stopping it at the windows logo a few more times, put it back into repair, and it skipped the drive scan the second time.
Also, Microsoft, it would be wonderful if the repair disk had the option to do a safe start with networking! I ran that bleeping thing 10 times, and could not restore anything. That option would have been GREAT. Thanks, all – have a great day.
https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/starting-watchdog-initiation-on-black-screen/945df18d-3fb7-466b-90de-150bd0abfcd1?auth=1
I have not tried the rescue disk as some other posts describe Windows as corrupted and losing everything...I have alread lost 7-1/2 hours of time, cannot risk losing my files, data, etc.
As per AVG Technologies posters: Aug. 12 "escalated to senior team;" Sept. 4 "techs going to update;" Sept. 10 "contact Microsoft support and they will fix this issue for you;" Sept. 18 (and this is a beauty!): "happy that the issue is resolved..."
It is not resolved.
Almost two months and there is no definitive solution, step-by-step, posted by a Senior Team
We do understand how difficult this is for you. We are sorry that we cannot able to locate your account information. It could be better if you provide us more information so that we will check and assist you further. Thank you!
I have paid for AVG Internet Security and AVG TuneUp and neither can be installed without causing this watchdog issue (I have confimed by uninstalling and reinstalling both seperately).
The AVG uninstaller also render Windows Defender useless as Windows Defender cannot be enabled as it still thinks AVG is installed.
I now have Avast free installed to cover me while I am without AVG but would like an answer on when this issue will be corrected as my AVG subscriptions are still being depleted even though I cannot use the software.
Thanks.
Richard, What's your Win OS?. Just for your info please note that with the introduction of Win 8 Windows Defender was re-classified as an AntiVirus prog which could conflict with AVG so it's disabled when AVG is installed.
[Windows Defender is a software product that attempts to detect and remove malware. It was first released as a free antispyware program download for Windows XP, shipped with Windows Vista and Windows 7 and made into a full antivirus program replacing Microsoft Security Essentials as part of Windows 8 and later versions].
AVG Guru
Please be informed that the thread is still active and we are happy to resolve your issue. Could you please confirm whether you have tried to boot up your PC in safe mode and checked whether you could login into your PC?
Understood regarding the Windows Defender but it appears that the AVG removal tool does not fully uninstall AVG and so Windows Defender cannot be enabled as it thinks AVG is still there.
I guess installing Avast brute forced it somehow and it was able to install.
If I now uninstall AVAST will it clear whatever setting out it needs to and I can enable Windows Defender ?
Please be informed that by uninstalling Avast you can continue using the Windows Defender without any issues.
But going back to my original question. When will AVG be fixed so that I can reinstall and continue to use what I paid for?
We have sent you an email requesting certain information. Please follow the instructions on the article so that we could analyze and resolve the issue for you.
I just wanted to let you know how frustrated I am. My company paid a high price to get 3 years of service from you. An enterprise level of assistance should of been provided. We've had problems before but nothing like this. Over the past 2 months, I have encountered so many problems which I believed were to be from microsoft windows 10. They were not, they were from AVG's watchdog / reactor software that controls the boot startup of windows. I'm not entirely blaming AVG, it should of been better tested at microsoft as well. However you have tainted your name at my company. I will be uninstalling all 50 licenses you provide, and be going with some other software. If this issue was this big, the littlest you could have done was notify your enterprise users explaining to them. Not once have I seen an email or anything. I will not be reccomending AVG to anyone, this is still causing at least 20 computers a day in our company to seize on boot up. After uninstallation of AVG, the problem is resolved, and the updates go fine.
You have a lot of work to do to rectify yourselves. I can't believe you have let this issue go for this long.
We sincerely apologize for the inconvenience caused.
AVG Watchdog issue is a known one and we have the steps to boot your computer normally and fix the issue by getting our additional support.
Have you purchased the license for Business edition or Home edition?
May I know how did you succeed in uninstalling AVG when you had this AVG Watchdog issue?
I then Installed Panda Security and then restarted my computer..... oh boy.... now I am in a Black Screen with a perpectual spinning circle dots for 25 min now... I am running Windows 10 with the F'd Up Update. What do I do now?
Oh and as an aside, after removing AVG and with the Logitech dongle back in my PC has booted up perfectly.
Thanks for those, other than AVG, to post some possible solutions than apologies. Apologies don't fix the computers.
We sincerely apologize for the inconvenience caused.
We do have possible solution to fix the AVG watchdog issue.
We request you to unplug all the external devices connected to your PC via USB ports and restart your PC.
This should help in booting into windows normally. If you get this done please do let us know we will help you to get our additional support help in fixing the issue completely.
After reading the disaster stories here, I feel lucky that my fix was relatively easy. As stated above, I rebooted Windows 10 in safe mode by holding down the power 3x during the bootup process and following the options on the screen. I downloaded the AVG uninstall tool and ran it from a USB drive and everything removed successfully. When I rebooted, it went back to a black screen with those circling dots while I pooped my pants, but after waiting about 20 minutes, I rebooted and everything has come back up normally. Whew!
It does seem ironic that a number of people experiencing this problem have a Logitech dongle, including me (mouse only). I didn't have to remove the dongle, just used the software tool as above. Best of luck to everyone!
After reading all these posts, is this really an AVG problem? Looks more to me like MS missed something during their latest and ever ongoing patches/updates. Either way, I hope others have such a simple fix. I spent more time lamenting it and reading vs actually doing anything. Also, I had no trouble getting into Safe Mode by simply using Advanced options under the boot menu. The particular computer is some HP something or other and I simply used the ESC button to pause boot up and select from there.
Good luck y'all.
MS Sux
We apologize for the inconvenience. We can understand how difficult this is for you. In this case, we suggest you to follow this steps to boot your computer in safe mode. http://avgclick.me/rebootintosafemode. If this doesn't resolve the issue, please let us know and we will assist you further.
Thank you.
I've already tried that. The problem is that when I hit restart after going through the procedure the blue screen with the option to go into safe mode never appears. Windows just repeats an attempted repair.
We are sorry to know that you are unable to restart in safe mode. In this case, we suggest you to run the A VG Rescue CD. This can be created using the flashdrive. Please click on this link for the steps to create and use the AVG Rescue CD http://avgread.me/1LO9vfo.
Thank you.
We are sorry to know that you got watchdog error. To fix this issue, we suggest you to unplug all the USB cables (eg: Printer, Scanner, HDD) then try to reboot the computer. And then restart the computer. Plesae let us know the status.
Thank you.
We appreciate all your efforts in trying to fix the issue. Please have a look at this article http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD which help you with the instructions to use the AVG Rescue CD. Let us know if you face any dififuclties, thank you!
We are sorry to know that, the AVG Rescue CD was not helpful to you. We do have an option in the rescue CD to change the value of AVG files that will allow your computer to boot into windows without any issue. If you do not see that option, then we suggest you to try this step and check if you are able to boot into your computer. Please unplug all the USB cables (eg: Printer, Scanner, HDD) then try to reboot the computer. After the computer reboots try pressing “Esc” or “F8” key to check whether it skips to boot screen.
Please let us know the status.
Thank you.
Thank you.
We are sorry to know that you are unable to find that option. Please follow this steps to rename the AVG folders
* Launch AVG Rescue CD.
* Select Utilities, and then select File Manager.
* Browse to /mnt/sda1/Windows/System32/drivers
* Note: If you have more hard drives in your computer, the Windows folder may be available in /sda2/, /sda3/, etc. instead of /sda1/.
* Select each file starting with "avg", and then press the keys SHIFT+F6 on your keyboard to open the file rename dialogue.
* Change the "sys" part of the name to "old" in the to: line, and then press ENTER to confirm the change. The name of the file will then be e.g. "avgmfx86.old".
* When all AVG files are renamed, remove the AVG Rescue CD CD or USB drive from the computer, and then restart the computer (press CTRL+ALT+DELETE keys simultaneously).
* Once your computer starts, uninstall AVG by following the steps in the article Uninstall AVG. After which you can do a clean installation.
Thank you.
Thank you.
If the issue still persists, then we suggest you to unplug the rescue CD created in the flash drive. Please remove all the USB drives connected in your computer and restart the same and check if you are able to boot into your computer.
Thank you.
I have tried your suggestions and have renamed the AVG files to ".old"; however, this did not produce any effect. I am still unable to access Windows (I still can't even get safe mode). I also ensured that I had no USB drives plugged in (no printer, no USB's, no dongles, etc.). However, the computer will still not boot up Windows. What would you suggest as a next step?
We appreciate your efforts but we apologize for the difficulties. In this case, we suggest you to contact the local technician or system manufacturer and get help to boot your device in safe mode.
Kindly follow the below suggested steps after rebooted your device in safe mode.
Press windows key and r key simultaneously to open a run command. Type " devmgmt.msc ", press enter , search for "Universal Serial Bus Controller" and it will give the some list of options. Right click on each list and delete all.
Then, we request you to use our AVG remover tool to uninstall this AVG program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool. you should be able to boot your device in normal mode. Thank you!
Why would you suggest that I contact my local technician? What do you suspect is wrong with my computer and why would they be able to fix it when AVG cannot? I've been reading up on the forums and this is apparently an issue between Microsoft and AVG. Why should I have to pay someone to fix a problem that AVG created? My computer worked perfectly fine until the most recent update and now AVG has bricked my computer. AVG should be responsible for fixing the problem.
Ranjani suggested to contact local technician to get help to boot your computer in safe mode. Once you get in to the safe mode, we will be able to fix this issue easily.
Thank you.
You can go ahead and rename all the AVG files that you are able to access and then try to login to your computer and check.
Thank you
We are happy to know that you were able to reboot after removing the USB mouse. Our developer team are working on a fix for this issue and once the fix is found. It will get updated in the next AVG update patch. You will also be informed in this commun, if the fix is released. Thank you for your patience and understanding.
Thank you.
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that this case is currently under progress were our developers are working on it with P1 High priority so it will be fixed soon. You pupil may have the reply/ update at any time. Please, feel free to let us know if you require any further assistance. Thank you for your better understanding!
It would be helpful to know anything about progress on a solution. This thread was started sometime in May 2015 (not a typing error on the year). I have used your Antivirus for years. The response I received from above (October 9 and 10) was that you could not find my account...what is that?
In case this will assist anyone else:
I removed the wireless mouse dongle as per Carol Baird (thank you Carol!) and had to reboot my laptop several times, meticulously searching for any AVG file, delete, empty recycle bin, and repeat. I could attach my mouse dongle after fully booted to the desktop, remove dongle, reboot, etc. I have now removed AVG from the rest of the computers in the house as preventative as 19 months is too long of a wait for resolution. Good luck everyone.
We are sorry for the inconvenience caused.
If you have completely removed the traces of AVG antivirus program then we assure you that you won't be getting this Watchdog error.
We can fix this issue if you have the AVG Free Antivirus installed by escalating it to our level two technical team.
If you would like to get our additional support help, please install the AVG free Antivirus program using this link: http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe .
Plug in your USB mouse and restart your computer. If the issue still persists, please do let us know.
Yesterday (October 30) I tried to install AVG Free and ran into the same problem as everyone here – The WatchDog Inferno. After a couple of hours I managed to get rid of it, and I must agree with Sandy PJ – "...19 months is too long of a wait for resolution...".
For many years I have advised people to use AVG Free but now I must say: no more AVG for me and I won't advise anyone to use it.
Sorry.
We do understand your concern, we would like to inform you that we have found the exact cause for this. The issue is caused by outdated Logitech drivers and is unconnected with our software. This has been confirmed by Microsoft. In this case, we suggest you to update or remove the Logitech drivers. Thank you!
Its a Windows 10 Lenovo z50-75 laptop and doesnt have anything Logitech on there.
has a fix come out yet or is backing up the files on the computer, and then resetting the laptop the only way?
We regert for the inconvenience. We would requets you to confirm once whether you have followed all the instruction which given in this thread, if not we would request you to use AVG Rescue Cd to restart your system.The AVG Rescue CD can be used either in the form of a CD/DVD or as an USB memory device. In both cases, the computer must be able to boot system from this device. Please click on the following link to download AVG rescue CD through http://www.avg.com/ww-en/download.prd-arl this link.The following article http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD explains how to use AVG Rescue CD. Feel free to contact us for further assistance, Thank you
We are happy to see that your issue is resolved.
If the screen shows as AVG Watchdog then it means that you are facing the same issue as discussed in this post.
If it is not AVG watchdog then it should be some other issue and it would have got resolved by any other means.
Please feel free to contact us if you need any assistance with AVG.
The issue is caused by outdated Logitech drivers and is not connected with AVG software. This has been confirmed by Microsoft.
Please consinder to update or remove the Logitech drivers to resolve the issue. Thank you.
Yes but Logitech should release the fix in their updates for resolving this issue.
AVG Guru
It was indeed watchdog. I think I had to use shift-f8 to kick it past watchdog startup on a second occasion, in Nov. My laptop had no difficulties since... until today. AVG updated while my back was turned, and it rebooted into the text screen with the watchdog progress count. shift-f8 would no longer kick past the lockup. Removing the Logitech usb link worked.
Now I can again leave the usb link in place when hibernating, sleeping, or cold boot after normal shutdown. However, warm boot with Logitech link in place results in watchdog lockup, and after pulling the battery to force stop it will lock up as long as usb link is in place. Logitech link can be replaced anytime after successfully getting past watchdog progress screen.
I have a logitech wireless keyboard and mouse so taking the advice in this forum, I removed the dongles during boot up and have been able to use my PC.
Now, here's the thing. About a week ago I forgot to remove the dongles, yet my PC booted up normally, and has been fine ever since. So someone appears to have fixed this problem with an update. But who? I've seen no updates from logitech or Windows 10, but my AVG has had an update.
So have AVG fixed this problem but don't want to admit their initial liability? I can find no mention anywhere of a fix anywhere, so, AVG, did you fix it?
for starters im hoping this site is safe to be on and wont lock up my phone with some AVG error.
I have been locked out of my compaq notebook for many months having tried everything to get out of this watchdog problem.
i have spent money in a computor shop to have it diagnosed and as myself they also found the removal tools to be of no affect.
so i gave in trying despite having much information and recordings that i needed and cannot afford to lose or be wiped out.
so i may start from scratch and try the revomendations of some of the more succesful outcomes on this blog/forum
however that said, if it still fails (and ive even tried all formats of avg removal tool by usb drive/smart card and cd to no avail) then i will be escalating complaints for pursuing compensation, which i am more than amazed ive not seen mentioned once on many blogs and forums, and at least an offer for a free instalation of avg pro for those affected by this now very long term problem.
do yourselves have no liability to the general public because some are the free versions?
however your product is in breach of terms and conditions as it has not provided what it says it will do, but moreso the emensity of problems it has created for your customers who downloaded or bought your product in good faith.
I will not spend too long on going round the vicious circle of trying the AVG removal tool scenario again, before escalating serious complaints with yourselves and furthermore the ombuseman.
Cant really thank you AVG because this is such a bad failure in product research, that arnt even beta products, but more that your failure to respond with a succesful remedy has fallen short of research also.
And i cant believe you have offered a link to reinstal avg (at people own cost) if they finally remove avg/watchdog and access thier machines again.
maybe you dont understand the nature of trust.
Please accept our sincere and unreserved apology if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. Please be informed that Microsoft has confirmed that the issue is caused by outdated Logitech drivers and is unconnected with AVG software. Please try to update or reinstall the Logitech drivers and check whether you it resolves the issue.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us here Product Feedback form : http://avgclick.me/AVGfeedback , we would appreciate hearing about it.
Thank you.
I uninstalled the software from my laptop but the problem is not still fixed. I even used avg remover and another program but it did not solve anything. I also dont have any logitech drivers kind of stiuff. Please help me
Sorry to hear that the issue persists. It seems you could reboot your device in safe mode, I appreciate your efforts.
You have performed all the basic troubleshooting steps as still the issue remains unresolved, I’ll escalate your concern to our senior team who will analyze the root cause of the issue and will get back to you via email and if required will access your computer to fix the issue.
I have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.