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Michael BradleyMichael Bradley 

registry error

What is 32:HKEY_CLASSES_ROOT\.pano and why won't AVG remove it? Every time I run fix performance it gets to 23% in the Registries Errors scan and stops and the only thing in details is that one error I click on fix and it says it did but I can run it again and it is still there any ideas ?
AvinashAvinash (Avast) 
Hello Michael. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:

Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Shawn HoodShawn Hood
I am having this same problem and will eagerly look forward to seeing the answer.  I did not have this issue until I downloaded Windows 10 on my Windows 8.1 Asus Transformer.
-980156917-980156917 (Avast)
Hi Michael, could you please tell me the name of the AVG Product that you have installed in your Computer?
Shawn HoodShawn Hood
Joyson, I am using AVG Antivirus Free 2015.0.6125.  Virus database version is 4392/10488 (Saturday, August 22, 3015, 12:21 PM).
Balasubramanian SBalasubramanian S (Avast) 
Hello Shawn, Do you have the same issue as Michael have?
Mike BradleyMike Bradley
I had taken AVG out and was using a different anti-virus but I thought I would try it again so I put AVG free 2015 15.0.0.6125 back in, now when I run fix performance it stops at 23% for half a minute then continues but whatever it finds it wants me to get AVG PC Tune up for one day or buy it .Is that how it works now.I'm running Win 8.1
Balasubramanian SBalasubramanian S (Avast) 
Hello Mike, yes you are right. When you click on the "Fix Performance" on the dashboard of AVG antivirus program it will open the PC Analyzer and it will analyze the errors on your PC and will display the number of errors but to fix those error you have to purchase the license for AVG PC TuneUp and only then you can fix those errors. The Fix performance is not meant for the AVG Antivirus program. The main aim of that option on the AVG antivirus dashboard is to make our customers to know what are the functions can be done by our AVG PC TuneUp program but to fix it customer has to purchase the license for it. Thank you.
Mike BradleyMike Bradley
So that's basically  the same thing it used to do for free and other anti-virus programs still do free ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Mike, Yes, on all AVG antivirus program you will have this Fix performance on the dashboard and it is for the PC Analyzer only. Thank you.
bobby goldsmithbobby goldsmith
Bala, that doesn't make sense to me because when I hit "fix now", it says "errors fixed" like it always has.  In the past, if I re-ran the "fix performance" again immediately, the errors would not show up. However now, even though after hitting "fix now" it shows "errors fixed", if I run "fix performance" again immediately, the exact same errors appear. One is 32:hkey_classes_root\.pano, and then about 15 that start with 32:hkey_classes_root\ms-settings with different suffixes. 
 
KishoreKishore (Avast) 
Hello Michael. Please reinstall the product and check if you still face the sames issue. Thank you.
Yevgeniy VoronovYevgeniy Voronov
I HAVE THIS EXACT PROBLEM.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Yevgeniy,
We apologize for the inconvenience caused.
May I know the name and version (2015 or 2016) of the AVG Program in which you experiencing this issue?
Are you using free, Trial or paid version?
Could you please elaborate the issue you are experiencing rightnow? so that we will understand and assist you with the same.
Thank you.
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