Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Kevin GurtonKevin Gurton 

0xcoo70643 error when installing and failing removal tool

I'm trying to reinstall AVG2014 on a x86 Windows 7 machine. The repair option was failing, so I uninstalled and tried a reinstall but received the 0xcoo70643 error. I followed instructions here and tried using the Removal tool, but that also crashes halfway through. How I can provide the logs and removal tool crash dump?
Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi Kevin,
Your issue is most likely caused by missing/disabled "Base Filtering Engine" try refer to this (http://www.registryrecycler.com/blog/2013/09/repair-and-restore-base-filtering-engine-bfe/) to fix it.
Thanks

All Answers

Alan BinchAlan Binch
Kevin Gurton quote 'How I can provide the logs and removal tool crash dump?'....
You can upload to the AVG FTP server (http://kb.avg.com/articles/en_US/How_to/How-to-upload-a-file-to-our-FTP-server/) and provide AVG with the name of file here.
AVG Guru
Kevin GurtonKevin Gurton
I've uploaded them to ftp://ftp.avg.com/incoming/ with the filenames: 5b551cbc-ad84-44e0-9608-bc935c920943-AVGInstLog.cab and 5b551cbc-ad84-44e0-9608-bc935c920943-remover.exe.3728.dmp.
Thanks.
Alan BinchAlan Binch
OK Kevin, They'll be analysed by the official AVG Community Support expert @ their earliest convenience.
AVG Guru
ZbynekZbynek (Avast) 
Hi Kevin,
Ufortunatelly I can't find those files on our ftp server, which removal tool did you used(provide me with link)?
Thanks
Kevin GurtonKevin Gurton
From this link: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2014_4116.exe
It seems I can no longer upload the files, I just receive a permission error. I can email them to you, or provide me with an appropriate ftp site again.
Alan BinchAlan Binch
Kevin, Re AVG Community Support expert assistance.. They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
AVG Guru
ZbynekZbynek (Avast) 
Hi Kevin,
In order to analyze it please provide us with diagnostic output using this tool (http://download.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks
Kevin GurtonKevin Gurton
I've uploaded the file with my email address then _29-07-2014_18h-23m.7z via the tool you sent.
ZbynekZbynek (Avast) 
Hi Kevin,
Your issue is most likely caused by missing/disabled "Base Filtering Engine" try refer to this (http://www.registryrecycler.com/blog/2013/09/repair-and-restore-base-filtering-engine-bfe/) to fix it.
Thanks
This was selected as the best answer
Kevin GurtonKevin Gurton
Enabling the service worked, thanks.
ZbynekZbynek (Avast) 
Hi Kevin,
I am happy to see that your issue is resolved.
Thanks for posting back.
Alan BinchAlan Binch
"Base Filtering Engine".. For info this standard AVG article (https://support.avg.com/SupportArticleView?urlname=Code-0xC0070643-or-0xC007001C-when-installing-AVGCAK) has also now been produced.
AVG Guru
Ask a question
Struggling with non-AVG technology? We can fix that, too!